Last night at Bern's Steakhouse (Miami, Tampa: hotel, houses, neighborhood)

[jmking]

Originally Posted by sinatras

Let's not normalize an experience that is actually a serious health code violation as "going all Karen". I have never been served a large insect on my plate, neither in high- nor low-end restaurants and I have been going to restaurants all over the world for decades. I eat at restaurants probably 5 times a week minimum.

I would expect the restaurant to comp at least half the meal if this had happened. That is what a great restaurant would do. It's called great customer service, not being a Karen. In fact, I have had restaurants VOLUNTARILY comp entrees, offer gift cards, credit full refunds for A LOT LESS than what I witnessed last night. One of the people at the table with the insect was dry heaving from realizing she had ingested insect entrails. Perhaps you enjoy eating insects or think insects in a salad are not a BFD. But in fact, as I said, it is a serious health code violation and from what I could tell, it ruined a family celebration. I actually think dumping a tray on someone is less egregious.

Very disappointing to see this lack of training or customer service at Bern's, where a steak entree alone can set you back $150. Certainly not a great restaurant whatsoever and with that kind of customer service, a Michelin star won't be coming anytime soon.

My wife found a dead mouse in a bag of frozen veggies from the local market. They comped us $150...

[Arcenal813]

OP should write a Google Review. Then we can all see Bern's response, as to whether or not this really even happened, and how it was addressed if it did in fact happen.

He has some sort of bizarre vendetta against Bern's (and pretty much anything Tampa Bay related) yet would go spend $800 there? And then complain about an insect in some random stranger's food? How does he even know they did not get a huge credit/discount on their bill? They have a reputation to keep up with, and it would be extremely strange of them not to offer credit for something such as this.

Eh... Believe what you all want lol... I am not buying this one.

[sinatras]

Originally Posted by FL_Expert

We’ve been over this before Sinatras… Can you say something nice about another restaurant in Tampa to balance out all the negativity in this thread?

seriously????????? why. are people THAT thin-skinned that they have to get offended over a bad Berns anecdote?
worry not, Bern's fans! after an extensive remodel and fumigation protocol, i'm sure Bern's will be back to its old self in no time! you just won't be catching me there ever again


there's a few restaurants that i like in tampa bay. rusty bellies in tarpon. starfish in cortez.
ocean prime in tampa. beach bistro on anna maria. wrights gourmet and osteria natalina in tampa.

actually come to think of it, ocean prime has excellent service. they actually comped my entire lunch ($250+) one time b/c the entrees did not arrive to the table at the same time. now that's what i call customer service.i can only imagine what they would have done had i been munching on an insect salad! . their menu is rather limited tho.

[Lillie767]

Originally Posted by FL_Expert

We’ve been over this before Sinatras… Can you say something nice about another restaurant in Tampa to balance out all the negativity in this thread?

No - that's an impossibility for any positive statement about Florida.

[hawk55732]

Originally Posted by sinatras

seriously????????? why. are people THAT thin-skinned that they have to get offended over a bad Berns anecdote?
worry not, Bern's fans! after an extensive remodel and fumigation protocol, i'm sure Bern's will be back to its old self in no time! you just won't be catching me there ever again


there's a few restaurants that i like in tampa bay. rusty bellies in tarpon. starfish in cortez.
ocean prime in tampa. beach bistro on anna maria. wrights gourmet and osteria natalina in tampa.

actually come to think of it, ocean prime has excellent service. they actually comped my entire lunch ($250+) one time b/c the entrees did not arrive to the table at the same time. now that's what i call customer service.i can only imagine what they would have done had i been munching on an insect salad! . their menu is rather limited tho.

Why would this even be a problem?

[Arcenal813]

LOL I see now... He's looking for free meals. He was probably hoping Bern's would give everyone free food yesterday on account of supposed insect in a separate table's food.

This is hilarious.

[FL_Expert]

Originally Posted by sinatras

seriously????????? why. are people THAT thin-skinned that they have to get offended over a bad Berns anecdote?

Seriously… A nice way of looking at this is you have very high standards. When you have something negative to say, it’s expected and doesn’t resonate with anyone… It’s interesting when there’s something you actually like though.

[Wonko the Sane]

Originally Posted by Arcenal813

Am I the only one who thinks OP might be making this BS up? Given his reputation, I wouldn't be surprised.

I don't believe much of what he posts, given his over the top style and personal attacks.

[sinatras]

Originally Posted by hawk55732

Why would this even be a problem?

Well I didn’t complain or ask for a comp over it. But ocean prime thought it was problematic and they voluntarily comped the meal.

One person received their entree and the other two people didn’t receive their entrees until 20 minutes later.

[Travelassie]

Originally Posted by sinatras

The guests at the table next to mine were served a LARGE INSECT still half-alive in their salad.

How would you have handled the situation? Because the guests did not demand a full refund. And I found that strange.

Poor bug. What a way to go.....


I'd ask for another salad.