Job Market In Dallas/Fortworth (Arlington, Columbus: sales, 2014, school)

[Kawaui2003]

I plan on moving to Arlington from Ohio in a couple months. I work in the IT field. Mainly Help desk, call center, analyst positions etc etc. I'm also in school for Systems information. but I hold a Computer Specialist Diploma already. I have 5 Years of IT experience not including personal.

I was wondering how the jobs are in the DFW area? what companies should I look for?
currently im paid at 15 an hour and up. I've attached my resume and I have omitted my personal information

Information Technology/Helpdesk Customer service

Dedicated, hardworking and experienced IT professional with strong desktop support experience. Able to handle as many as 40+ calls a day, resolving hard-line, VOIP, internet and video issues ranging from coaxial to programming. Excellent interpersonal, written communication skills. Works well independently but just as efficient on a team, quick learner and able to listen to and empathize with the concerns of customers and clients. Some of my IT strengths include:
● Microsoft Office 2003, 2007 ● Windows 98, 2003, XP, Vista &7
● Microsoft Word, Excel, Access, PowerPoint ● Networking/Active directory
password Reset

● Computer Maintenance and Repair ● Desktop Support

Education


Bradford School, Columbus, Ohio Penn Foster
Computer Specialist Diploma Associate for Information Systems
June 2008 October 2014
Work Experience


Kelly IT Services
Digital Technical Support/Product Specialist
July 2013-Present
● Provided support to external customers and sales representatives via telephone and email for various product lines.
● Log hotline calls into a call tracking database, as well as monitor and update open call tickets through resolution.
● Provide support for all software groups through the use of established web-based help documents. Interact with lead and senior support analysts, to report issues and work towards resolutions.




Apex Systems, Dublin, Ohio
Customer Service/Help Desk
Cardinal Health February 2013-May 2013
● Took 30+ inbound calls a day
● Password resets for Cardinal.com
● documented, created and routed tickets as needed
● Provide technical support and assistance to customers using computer hardware, standard desktop applications or our client’s software applications
● proprietary business applications, EDI and Windows-based business-to-business products and solutions support

Teleperformance, Columbus, Ohio
Customer Service/Technical Support
December 2008-June 2013
● Took 40+ inbound residential calls Per day
● Troubleshot and resolved technical related issues with Data, Phone & Video.
● Documented, created & routed tickets as needed using ICAD and IVAPP.
● Reset Voicemail Passwords & used Remote assistance when needed
● Basic Outlook setup

McDonalds, Columbus, Ohio
Crew Member/Crew Trainer
December 2001-January 2007
● Train New employees on their station
● Cashier
● Prep for morning and Close at night