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Old 12-18-2010, 03:25 PM
 
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Our flight to the UK just got cancelled because of the snow at Heathrow. Got an email and a text from BA 9 hours before the flight was due to leave so we didn't waste time going to the airport for nothing (it is 2 hours away from where we live). Called BA and got through to a very helpful operator called Adam who had us rebooked for Monday in minutes.

Is not BA's fault that the weather is bad but they did a nice job of limiting the hassle and disruption for us.
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Old 12-18-2010, 03:58 PM
 
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Nice to hear a good service story as well as hear from a passenger that understands that airlines can't control the weather. Hope you have a wonderful trip once you actually make it there!
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Old 12-19-2010, 08:02 AM
 
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So many posts on here are complaining about this and about that so it is only fair to highlight when someone does a good job.

We are now due to fly out Monday pm to arrive Tuesday am. But it looks like Heathrow is still a mess so my concern right now is that the outbound flight leaves from Heathrow so that we actually have a flight to catch.
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Old 12-19-2010, 09:36 AM
 
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Any chance they can reroute you to Paris and you can take the high speed train?
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Old 12-19-2010, 10:01 AM
 
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Quote:
Originally Posted by annerk View Post
Any chance they can reroute you to Paris and you can take the high speed train?
BA were actually rerouting flights from the Far East into Madrid and Athens because they could not get them into Heathrow. However, right now, the BBC is reporting that Heathrow will be fully open on Monday so we should be good. Our outbound aircraft leaves London at around 3pm so they have plenty of time to get things moving. We are keeping our fingers and toes crossed

According to the BBC:

"Heavy snow in northern France has led to air and train disruptions, with a quarter of flights cancelled at Paris's Charles de Gaulle and Orly airports."

http://www.bbc.co.uk/news/uk-12030233

So, not sure if Paris would be a viable option. If we still have a problem Monday then we will need to look at other options.
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Old 12-19-2010, 01:23 PM
 
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We had good experience with BA at Heathrow before too, returning from India the monsoon delayed our flight out of New Delhi so we missed a connection in London. They put us on a flight on a partner US airline (Delta? United? I forget which) and got us home only 3 hours later than original itinerary.
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Old 12-19-2010, 01:51 PM
 
Location: Olympus Mons, Mars
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Usually travel BA to London and I've had a good experience with them everytime, no complaints.
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Old 12-20-2010, 11:20 AM
 
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Update:

We have been forced to cancel our trip as the dates that BA could fly us just did not work. BA have said that they will give us full refund but we are still very disappointed. While I bear no grudge towards BA who have behaved very well throughout, you really have to wonder at the incompetence of the London airport operator BAA.
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Old 12-20-2010, 07:41 PM
 
Location: International Spacestation
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Originally Posted by annerk View Post
Any chance they can reroute you to Paris and you can take the high speed train?
very interesting. Are they all under the same agencies?
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Old 12-21-2010, 07:33 AM
 
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Originally Posted by FlyiMetro View Post
very interesting. Are they all under the same agencies?
No, they would have to buy train tickets, but it might have been worth the additional cost to try to salvage the vacation.
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