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Old 09-25-2007, 07:57 AM
 
Location: Life here is not an Apollo Mission. Everyone calm down.
1,065 posts, read 4,411,552 times
Reputation: 999

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This morning, I'm at work, looking forward to my flight out this afternoon to Denver. My brother-in-law treats me to these trips a couple times a year. He buys the tickets and I just show up at the airport with my ID. Well, this time, he sent me an email conformation and I was going to print my eTicket. As I'm doing this, I realize that my out bound flight left two hours ago without me. Miscommunication is an understatement.

I call Frontiers customer service, barely able to speak for crying...and they answered on one ring and had my flight changed in 2-3 minutes, no extra charge. Absolutely the best service I've ever received. Thanks Frontier...you saved my week.
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Old 09-25-2007, 08:03 AM
 
26,670 posts, read 26,427,437 times
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Ive heard others too, give the thumbs up to Frontier. Will try them sometime.
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Old 09-25-2007, 08:11 AM
 
Location: in the southwest
13,394 posts, read 43,580,106 times
Reputation: 13535
As a former Denver resident, I flew often with the old Frontier Airlines as well as the 21st Century version. They helped me out a bit with a bereavement fare when a relative died suddenly.
Their breakfast burritos are awesome, too.
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