10 carriers leading the skies in late arrivals, cancellations, lost luggage
As air travelers' summer of hell draws to a close, stories of canceled flights, lost luggage and late arrivals abound. But while it might seem that the whole system is a mess, which carriers are actually the biggest culprits?
Other than JetBlue's much publicized ice storm fiasco in February, customers seem to be engaged in a general rage against the industry machine. And it’s true that some common annoyances, like long security lines, come courtesy of the government and tend to affect airlines across the board.
But when it comes to delivering for customers, there can still be quite a difference from one carrier to another. To measure the worst performing airlines for the 12 months ended July 31, 2007, we analyzed the U.S. Department of Transportation’s Air Travel Consumer Report for the three criteria that consumers say are nearest and dearest to their hearts — flight delays, cancellations and mishandled bags.
America's worst airlines - Travel News - MSNBC.com