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I checked into a hotel and let them know it was my young child's birthday and we wanted a quiet room. They gave us an adjoining room. At 1030, the people next door checked in and started making a lot of noise. I had to pack my daughter up and move us to another room. I asked the clerk why I wasn't informed that it was an adjoining room and he said it's not the hotel's policy. It was not a cheap rate, either. I feel like they just stick anyone in an adjoining room and hope it works out when they KNOW that the sound is much louder under the adjoining doors. Anyone else have this happen?
I don't think any hotel specifically tells you that the room you book has an adjoining door. I have never had an issue hearing excess noise through adjoining doors but I presume that would be very property-specific. Just like some hotels seem to have paper thin walls, others are dead quiet.
The hotel doesn't really have any way to know whether or not the people who check in after you are going to be loud.
Did you specify that you did not want a room that had an adjoining room? If not, I can't see where you have a complaint.
I also don't see what your child's birthday has to do with you thinking you have a special right to a quiet room. In fact, I bet the clerk assumed that you were going to be celebrating in the room and making more noise than usual, yourself.
So you clerk was able to find you a quiet room at 10:30-11:00 after people booked in the room next to you started to make noise - something they would have no possibility to project when initially placing you - yet you're still complaining?!
It looks like everything was resolved just fine and people can be loud in the room next to you with or without an adjoining room feature - while moving probably wasn't the most convenient option it's probably the fastest and easiest outcome to a tough situation
A hotel's first move to find you a quiet room has little to do with the inside of the room, and almost everything to do with sticking you as far away from the adjacent 8 lane interstate highway, nearby noisy night club, wing where they stick junior sports teams, or constantly running ice machine. Wouldn't occur to most clerks that adjoining doors were to be avoided.
So they moved you on request, and likely see that as satisfactorily resolving a customer complaint. If it's a chain and you escalate the complaint to the mothership, the best you'll get is a token number of points in their loyalty program.
Location: We_tside PNW (Columbia Gorge) / CO / SA TX / Thailand
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It was your daughters B-Day and the motel NEIGHBORS were noisy? (Envisioning a herd of little kids blowing whistles and popping balloons...)
Next time ask for an 'end' room, 50% less likely to have noisy neighbors.
And Yet Another reason I have been staying in GUEST "hospitality" homes for over 25 yrs, especially nice when traveling with family! ($10/night worldwide)
In hundreds of stays...only one time was noisy; in the rural Basque region of Spain. I think they had a regional ETA meeting at 3 AM, very interesting and suspiciously tucked into a remote mtn farm and all the sudden have 30+ people arrive at 3AM. The kids slept through it. They enjoyed feeding the cows through the hatch in the floor of our second story apartment above the main house and barn.
EARLY is normal when you stay on a Dairy Farm. The kids are not always keen to get up at 4:30 AM to help Milk Cows, but it is good for their 'character', and avails an early start to the day. Many hospitality farms with kids at home to play with are Dairy Farmers. It is Fun! for all. Often we stay and help out a few days and ride tractors and horses (for free of course). Great place for kid's B-DAY when traveling. Spending it with another family, often a strange culture. and only $10 (including meals, B-day cake...)
I checked into a hotel and let them know it was my young child's birthday and we wanted a quiet room. They gave us an adjoining room. At 1030, the people next door checked in and started making a lot of noise. I had to pack my daughter up and move us to another room. I asked the clerk why I wasn't informed that it was an adjoining room and he said it's not the hotel's policy. It was not a cheap rate, either. I feel like they just stick anyone in an adjoining room and hope it works out when they KNOW that the sound is much louder under the adjoining doors. Anyone else have this happen?
U DID get a quiet room. Ur room that you were in was quiet.. the room NEXT DOOR was noisy so they did exactly as u asked.. And what was the idea behind being quiet for ur childs birthday? Arent they supposed to be a happy occasion?
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