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Years ago, Air France had a reputation as the world's worst airline, and they once did their best to prove it to me. But a couple years ago, I had a connection on Air France, and they were absolutely awesome.
I dont love United but has been serving the purpose for me well from IAH for official as well as personal trips . point A to B without any hassle , never any delayed flights or bad experiences with baggage and cheapest of all almost on par with low cost carriers if you book early.
I also wonder about what does it mean by great service in economy class.
I like Delta because of their operational reliability, consistent service, domestic routes that go where I need to go and satisfactory portfolio of international partners.
With the status hamster wheel, I'm also at the point now where I don't even bother looking at other airlines if I can get there on Delta.
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