US Airways: Never Again (cost, reservation, airlines, Rome)

[aaauger]

Enough said.

[k374]

+1

worst airline ever.. I don't travel this airline, period. US Airways just has terrible disregard for it's customers and also operates more like a bus.

[South Range Family]

Originally Posted by aaauger

Enough said.

What do you mean enough said? Tell us what happened so we can at least make a judgement on our own.


For the record, I do work for USAir. I don't deal with customer service, or on time performance. My job is to make sure that the planes don't drop out of the sky. I do know that we have some disgruntled flight attendants, and reservationists that are really getting a bum steer right now. But, you can't just come on here and say, "Enough said". I'm interested in hearing what happened. I'm also interested in hearing if it was a mainline flight, or a commuter that is under contract to fly our colors. There are a few of them that routinely give us a bad name.

[himain]

Good to hear SRF about making sure they don't drop out of the sky. I hate to fly period but when I did fly on US airways, it was less comfortable than the others.

[country pride]

I wold fly them again, but would plan my flights for early in the day, maybe even morning. I love flying all over, been to Chicago, Madison, OKC, Tulsa, Seattle, and if it was affordable, would love to visit someplace new every month. My daughter and I have been talking about NYC (just to visit) and Vegas for months now, I think soon we're gonna find a way to make it happen. Girls weekend out! Id also love to go to Georgia and Tennessee one day.

[missionhome]

I think it is really tacky that they are charging for drinks on domestic flights. Luckily they are super small here in Southern California so I don't fly them. I have only flown US Airways Express operated by Mesa. Not much to remark about because the flight was only 1 hour over to Phoenix from Orange County SNA. It sounds like it would suck in Charlotte or Philly where US is dominant, I mean having to pay for a soda or coffee every time would get annoying.

[ksoucy1282]

I agree. I wouldn't mind taking US Airways for a short flight, but for a longer domestic flight I prefer something like Continental where a meal is included in the price for a cross country flight. Also, apparently there is some type of connection between United and US Airways that I was unaware of. I was flying from LAX to Boston with several large suitcases and bags because I was moving. Although my ticket was labelled with one terminal/airline I was told after I waited in line that I had to go to the other terminal which was on the other side of the airport because even though the ticket was labelled US Airways I had to board at the United terminal because they have some type of agreement.

[country pride]

I think United offers meals on their longer flights dont they?

[South Range Family]

Originally Posted by missionhome

I think it is really tacky that they are charging for drinks on domestic flights. Luckily they are super small here in Southern California so I don't fly them. I have only flown US Airways Express operated by Mesa. Not much to remark about because the flight was only 1 hour over to Phoenix from Orange County SNA. It sounds like it would suck in Charlotte or Philly where US is dominant, I mean having to pay for a soda or coffee every time would get annoying.

I suppose that you could look at it as tacky. I see it as being given a choice that I didn't have before. Drinks and meals were never free. They were always included in the price of a ticket. The people that didn't eat or drink still paid for the meal, they just didn't know it.

Today, people are always looking for the cheapest ticket. We are saying ok, this is what it costs to haul you from city to city. If you want anything extra, you will have to pay extra. All airlines will be doing it. Not just us.

How would you feel if you went to a ballgame or a movie where they added an extra 20 bucks to the price of the ticket, and then handed out drinks and popcorn to everybody there? Even if you weren't hungry you would still have to pay. Doesn't make sense does it?

Do you know of any other industry that is expected to feed and water their customers for free? I certainly don't know of any. Maybe I'll head down to Starbucks to demand a free coffee.

[bryson662001]

I have had good and bad experiences on many airlines including USAir. One of my best trips was a USAir to London......or was it Rome? Can't remember the European destination but it was a good flight on USAir.