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This may be premature but I need to prepare and would like your advice.
In October I was searching for car rentals for Thanksgiving. I booked online w/ Hertz using my debit card [prepaid-no, didn't see where debit cards weren't allowed].
The email confirmation I received said no debit cards allowed so I contacted Hertz thru online chat and they confirmed my card couldn't be used so they refunded my money.
Last week Hertz charged that same card $25 for a cancellation fee.
Luckily, I saved the transcript of the chat where the agent said "would you like to cancel this reservation" and my response was "no, I do not want to cancel" Hertz took it upon themselves to cancel the reservation w/o my permission.
Anyways, my bank initiated a dispute through Visa and has 'provisionally' creditied my account.
Hertz is claiming I should have cancelled w/in 24 hours to avoid a cancellation fee- which their email did not say AND the email confirmation did not come until a few days later- weird.
What do you think?
Last edited by VegasGrace; 12-23-2009 at 07:19 AM..
Thats crappy. Hope you get your money back for good. I hate all these policies. I have rented with Hertz many times and they always take my debit card. They usually charge it 500 or 600 bucks and then just refund whatever amount isnt to be billed for the rental.
Using a debit card at most rental car companies is such a crapshoot. (Especially hertz). Somebody needs to step in and outlaw these practices discriminating against debit and prepaid cards, especially when there (IMO) is no good reason for it.
This is one of the things about travel that doesn't seem to be written down anywhere. You have to use a credit card to rent a car. Here's another. Most car rental companies have limits on the age of the driver they are willing to rent to, but you won't be able to find their policy anywhere. (Somebody 85; go try to rent a car and report back to us.)
A secured credit card would be the best solution if you can't qualify for a regular card. They work just like reg. cc only you put a deposit down on it as collateral. Unlike debit or prepaid cards, they do not say debit on them so one cannot tell if your card is secured or not. You pay secured cards off just like a credit card and they report to credit agencies. Secured Credit Cards - Secured Cards - Credit.com
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