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Old 05-20-2013, 01:17 PM
 
90 posts, read 343,937 times
Reputation: 133

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Effective 5/15/13 the IDES IL Department of Employment Security Teleserve number has changed to

312-338-4337

If you try to use the old Teleserve number, your claim will not be processed.

Be ready for busy signals and/or long hold times. They are heavily pressuring people to use the online certification system but after 3+ years on and off with the IDES website, I cannot in good conscience encourage anyone to use the IDES website. It has messed up my husband's claim every single time we've used the website. We are all adults, you make your choice, that is just my experience.

Depending on how it goes with the new number (busy, long wait, etc) it may be in your best interests on certification day to stay up the night before until 12:01 am and certify then rather than try during the day when call volumes are the heaviest.

(I knew about this a couple weeks ago, forgot to post, sorry!)
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Old 05-20-2013, 05:02 PM
 
Location: Illinois
70 posts, read 247,804 times
Reputation: 32
I have never had a single issue in the 21 months I've claimed on the IDES website.
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Old 05-21-2013, 07:27 AM
 
104 posts, read 261,118 times
Reputation: 64
Default Week #131

I always do it online. If I'm on vacation....I have my brother do it for me.
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Old 06-11-2013, 08:30 AM
 
1 posts, read 64,072 times
Reputation: 12
Is the website down today? I can't logon and I've never had an issue with logging on tho the webpage.
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Old 09-23-2013, 09:38 PM
 
1 posts, read 60,511 times
Reputation: 18
how do I do certification on line?
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