5/15/13 - IDES - IL Unemployment Certification Phone Number has changed (claim, processed)
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Effective 5/15/13 the IDES IL Department of Employment Security Teleserve number has changed to
312-338-4337
If you try to use the old Teleserve number, your claim will not be processed.
Be ready for busy signals and/or long hold times. They are heavily pressuring people to use the online certification system but after 3+ years on and off with the IDES website, I cannot in good conscience encourage anyone to use the IDES website. It has messed up my husband's claim every single time we've used the website. We are all adults, you make your choice, that is just my experience.
Depending on how it goes with the new number (busy, long wait, etc) it may be in your best interests on certification day to stay up the night before until 12:01 am and certify then rather than try during the day when call volumes are the heaviest.
(I knew about this a couple weeks ago, forgot to post, sorry!)
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