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Old 01-09-2014, 09:20 AM
 
154 posts, read 235,024 times
Reputation: 119

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I live in WI and since Monday I have been calling the unemployment phone line trying to get through to a representative. 9 times out of 10 I call I get a busy signal or it rings once and gives me a message that they are unable to take my call then hangs up on me. The one time out of 10 I get to the automated system I go through the steps only to get a message that they are busy on Mondays and Tuesdays and to call back another time. Then I am hung up on. On Monday and Tuesday and part of yesterday I was trying continously from the time they opened until the time they closed (probably over 100 attempts each day). I have been trying again for a couple hours with the same results. It makes me question if there is actually someone there taking calls. This is very frustrating as I have been cut off of federal benefits and I am trying to get a hold of someone to find out about an extension for going to school. Here is an article from a few years ago about the problems with the WI unemployment system. It seems to me little has changed since the article was written:

Quote:
Wisconsin unemployment phone line dropped 86% of calls



The voices taunt thousands of Wisconsin's unemployed.
Here's what happens: Unemployed people call a hotline run by the Department of Workforce Development to check on their claims for unemployment benefits or to answer agency questions about their application.


The calm, recorded voice of a woman says: "To speak with the next available claims specialist, press 0."
But about 86% of the time, the caller is soon disconnected with a simple "Goodbye" from the calm, recorded voice of a man.


The callers still don't know why their unemployment checks haven't hit their bank account, and they can't ask a live person any questions.


"Those checks were my lifeline to pay my bills," said Jeff Sohns, a laid-off wholesale mortgage broker from Wauwatosa, whose unemployment insurance checks were held up for four weeks in August while he waited for the agency to sort out questions about his job search.


The worst part, Sohns said, was he tried to call the inquiry line at least a dozen times but still had no idea why his checks weren't coming or how to fix the situation.


"This whole month, it's been a nightmare," said Sohns, who finally received his weekly checks last week after he got through to a claims specialist and discovered information was missing from his file.
Officials with the Department of Workforce Development said the phone system drops calls so people don't sit in a queue for too long.


State employees and unemployed workers say frustration levels have been boiling over because of the situation.


Public Investigator reviewed eight months of call center data after hearing that laid-off workers were unable to find out what was happening with their checks.
The review shows that on average, about 62,000 calls made to the unemployment inquiry line were dropped during each week of August - more than 86% of all calls that came in. That includes people redialing multiple times after they were disconnected.
Anyone else experiencing these problems in WI or any other state?
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Old 01-09-2014, 10:31 AM
 
Location: Oakland, California
313 posts, read 438,087 times
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I am experiencing the same thing in California. I gave up on trying to contact via phone, the system says they're getting too many calls to handle and they hang up after the end of the recording.
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Old 01-09-2014, 10:44 AM
 
154 posts, read 235,024 times
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Quote:
Originally Posted by krawhitham View Post
I am experiencing the same thing in California. I gave up on trying to contact via phone, the system says they're getting too many calls to handle and they hang up after the end of the recording.
I don't know if you have any other means of contacting them in CA but here in WI they don't even have an office you can go to so the phone is the only option.

After numerous attempts today I finally got through and am on hold. Been about an hour now and I'm number 4 in line right now I guess.
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Old 01-09-2014, 02:36 PM
 
6,018 posts, read 7,168,683 times
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from wisconsin too and for the life of me i want to go down to the hearing office and yell at everyone but it wouldn't fix anything..


Also thought about making a video of me calling UE from my computer to show how incompetent it is and how the system isnt working
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Old 01-09-2014, 02:44 PM
 
6,018 posts, read 7,168,683 times
Reputation: 740
sometimes the number just ring or a busy signal been calling since Monday
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Old 01-09-2014, 05:33 PM
 
154 posts, read 235,024 times
Reputation: 119
Quote:
Originally Posted by city414 View Post
sometimes the number just ring or a busy signal been calling since Monday
Same here. I finally go through today after waiting on hold for an hour and a half only to be told the extension I was calling to apply for was ended and the person I spoke with a few weeks ago gave me the wrong information because the unemployment office supposedly didn't find out the program was ended until last week. Now I'm back to waiting on Congress to quit the politics and pass another federal extension.
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