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Has anyone else had a similar problem? I haven't, but heard of it plenty of times before.In this case, she was not stranded that long, but in hindsight, she had no idea how long she would be there. I have had several negative customer service experiences from Metro employees though. It's like you are bothering them asking a simple question...
I used to work for metro for a brief period of time as a summer job. I got to look at the screen that showed every trains position and even stated if it was a revenue train or non revenue train . It's no way the station manger didn't see that.
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