Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
Well, it's another day and I have another complaint about Ingles.
I just moved again and am now in between three different Ingles. One in Blairsville, GA, one in Hiawassee, GA, and one in Hayesville, NC
The Ingles in Blairsville made some changes recently and one of those changes is a giant step backwards as far as I'm concerned. They switched out the old check-out stations for new ones. Now the cashier would have to walk all the way around to the customer's side to unload their groceries. Upon seeing these new stations for the first time, it was clear that they expect the customer to unload their own groceries.
I asked the cashier if we were supposed to now unload them, and she said that they can still do it. Subsequent visits have shown me that most customers assume they are to unload their own groceries (like freaking Wal Mart) because I haven't witnessed many cashiers unloading them.
This change has only been made in the Blairsville store. The other two have the old setup. Tonight, I asked the cashier how most customers are responding to the new stations and she diplomatically said that some don't like it, but that most are fine with it. I said it seemed like a way to reduce customer service and of course she replied that it wasn't . . . that you can request the cashier to unload everything.
I said that most people aren't going to do that, because they will feel it's now an "extra" service. Unless they are very frail and elderly or handicapped, most people aren't going to ask. I think Ingles knew exactly what they were doing and this is a sneaky way of eroding a well established level of customer service.
Is this going on in Asheville or the surrounding towns? Also, do the cashiers at Publix still unload your groceries? If so, that's an advantage they'll have over Ingles.
Ingle's is replacing and implementing checkout stands without any conveyor belts to those that bring items up for the cashier to scan then onto the service clerk who bags them. Stores 133 (3338 Boylston Hwy, Mills River, North Carolina 28759-6735), 134 (1572 Sand Hill Road, Candler, North Carolina 28715) and 148 (2130 East Main Street, Lincolnton, North Carolina 28092-3921) use them. I heard these checkout stands will be used in South Carolina stores.
I think Harris Teeter is also implementing these checkout stands. It has used checkout stands where the cashier takes an item out of the cart, scans it, and places it on a conveyor belt to the bagging station. These checkout stands remain practical and improves loss prevention.
Any supermarket should be able assist customers unloading items onto the conveyor belt at the checkout stand.
I am new to this area, but that's the way it is in the Ingles in Franklin. I noticed that right away, since I'm used to a conveyor belt. However, I usually use the self check-out stations. The only problem I've had is when I need to pay a cashier because there's no change, so I began using my credit card for purchases. The other day I didn't get a receipt, so I asked the young woman to print me one.
My main complaint is the attitude of the young people who work there, but that's a whole different subject. Maybe they should hire managers from Publix to train them.
Ingle's is replacing and implementing checkout stands without any conveyor belts to those that bring items up for the cashier to scan then onto the service clerk who bags them. Stores 133 (3338 Boylston Hwy, Mills River, North Carolina 28759-6735), 134 (1572 Sand Hill Road, Candler, North Carolina 28715) and 148 (2130 East Main Street, Lincolnton, North Carolina 28092-3921) use them. I heard these checkout stands will be used in South Carolina stores.
I think Harris Teeter is also implementing these checkout stands. It has used checkout stands where the cashier takes an item out of the cart, scans it, and places it on a conveyor belt to the bagging station. These checkout stands remain practical and improves loss prevention.
Any supermarket should be able assist customers unloading items onto the conveyor belt at the checkout stand.
The real reason is it lowers labor $$$. They shift labor dollars from employees who they have to pay, to customers who they do not. Same reason for self checkout. It doesn't bother me since I can put stuff on the belt in groups, then run to bag my own so they stop putting raw meat in with vegetables, and scented things with fresh food, etc.
Ingle's is replacing and implementing checkout stands without any conveyor belts to those that bring items up for the cashier to scan then onto the service clerk who bags them. Stores 133 (3338 Boylston Hwy, Mills River, North Carolina 28759-6735), 134 (1572 Sand Hill Road, Candler, North Carolina 28715) and 148 (2130 East Main Street, Lincolnton, North Carolina 28092-3921) use them. I heard these checkout stands will be used in South Carolina stores.
I think Harris Teeter is also implementing these checkout stands. It has used checkout stands where the cashier takes an item out of the cart, scans it, and places it on a conveyor belt to the bagging station. These checkout stands remain practical and improves loss prevention.
Any supermarket should be able assist customers unloading items onto the conveyor belt at the checkout stand.
I'm not sure what you're saying. It sort of sounds like you're saying they had the same conveyor belts where the customer unloads items, and that they are going back to having the cashier unload them.
I'm not sure what you're saying. It sort of sounds like you're saying they had the same conveyor belts where the customer unloads items, and that they are going back to having the cashier unload them.
What are the checkout stands used at local supermarkets? Equipment involved in checkout stands include a shopping cart, conveyor belts, a scanner, and a bagging station.
Bi-Lo's checkouts are cart, first conveyor belt, scanner, second conveyor belt, then bagging station.
Harris Teeter's checkouts are cart, scanner, conveyor belt, then bagging station.
Ingle's checkouts have been cart, scanner, then bagging station. The new checkouts are cart, first conveyor belt, scanner, second conveyor belt, then bagging station.
Publix's checkouts are cart, conveyor belt, scanner, then bagging station.
Why would a shopper expect a cashier to empty their shopping cart? 99% of shoppers are perfectly able to place their own items on the belt while the person ahead of them gets checked out.
I would much prefer they train the cashiers and baggers not to put 2 or 3 half gallons of milk etc. in one flimsy bag!
Why would a shopper expect a cashier to empty their shopping cart? 99% of shoppers are perfectly able to place their own items on the belt while the person ahead of them gets checked out.
I would much prefer they train the cashiers and baggers not to put 2 or 3 half gallons of milk etc. in one flimsy bag!
Why? Because it's been the standard of service for ages.
All the grocery stores here and everywhere I've lived have had cashiers unloading the shopping cart. Other than Wal Mart, which is hardly a place to emulate, this one Ingles is the only store in our whole tri-county area to switch to customers unloading their own cart. It doesn't exist at any of our other Ingles or chains.
I've never experienced cashiers unloading a cart, no matter where in the country and I don't know anyone who has and I don't understand why anyone would expect it. Where in WNC have you experienced that?
I'm wondering if other posters have had that service in WNC ?
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
