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Old 12-06-2010, 01:42 PM
 
219 posts, read 563,703 times
Reputation: 190

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Quote:
Originally Posted by NorthStarDelight View Post
Reading this thread is just sooooo discouraging. If this is how retail employees are treated these days in this country, then I want no part of it. How to do my x-mas shopping, then? Maybe I just won't do any this year...LOL.

I used to work retail back in the day, in a different era. While there was some rough edges to the job (as with any job), there wasn't anything like what's been described in this thread...my gosh, being chewed out for just not selling those "upgrades" that nobody in their right mind wants to pay for?!? Good grief, why don't these managers get a frickin' clue that you can't force customers to pay for stuff they don't want or need??

Sadly, with the way things are going in retail, I think the retail workers of America need to form a huge, powerful union, like the autoworkers did in Detroit to correct the abuses that were occurring in their day (yes, there were many, it was bad back then in the factories, which is why unions were such a force for good before they became greedy and corrupt). Imagine if all the workers of all the "big box" stores all got together and went on strike on November 15th and stayed off the job to the 2nd of January, with a promise to repeat that action each and every year unless they got HUGE increases in pay and benefits, along with vastly improved working conditions (like lots of sit-down time, lots of breaks, no "micro-managing" by pimple-faced "bosses"...LOL.) And for the customers, have ALL the cashier lines filled, even if it means long wait times for cashiers to check people out. I'd much rather have them waiting on me to check out than for me to have to wait TO check out...lol.

Yeah, anyone else with me on this "no shopping Christmas" thing? Get a few of us together, maybe we can have a "retail sucks" party...LOL.

On a more serious note, I really do wish more retail folks would just stand up to idiotic bosses and say "No, I will not stand for this anymore,", even if it does cost them a job. No job is worth a person's dignity or self-worth, EVER.
Honestly, most of my "bosses" aren't too bad. Some of them may unnecessarily flex their supervisory powers from time to time, but the biggest issues come from the customers. I'd strongly suggest that you go shopping during the holidays and just focus on being a nice, considerate customer. How's the saying go? If I had a nickel for every customer that acted as if they were the number one priority, I'd be rich. Go the store and be considerate to those who are working. Most of the employees really are busting their hump to make your experience a good one, it's just that many of the departments are understaffed because of the bean-counting that occurs at headquarters.
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Old 12-06-2010, 01:47 PM
 
5,500 posts, read 10,554,251 times
Reputation: 2303
Quote:
Originally Posted by Svatos View Post
Recently I picked up a p/t retail job for the holiday season. I do not need the job (I'm an operations manager for a large corp), it's just something to keep me busy, that will also make me some extra money. I've only been with this retail company for about a week, but already I've learned a great deal about the manipulative paternalistic tactics used on employees in this industry.

Managers treat you like children. As an associate, you are not allowed to make any decisions on your own. You are constantly under surveillance. Yesterday, our team was lectured for standing around in one area for a little under 10 minutes, though no prospective customers were ignored. The department lead warned us all, "I'm trying so hard to keep your hours up, because management is telling me they want to cut hours." Yeah, right. This is retail's busiest season of the year and they're threatening to cut hours. Sure. Interesting tactic, though.

Some customers (oddly enough, I've experienced this mostly with women), have a tendency to look down on you. You can tell in the way they address you or look at you when they're talking to you that they see you as beneath them. You receive rude phone calls from middle-aged men looking for Xbox video games or accessories. People literally trash your department.

Anyways, I've developed a new appreciation for retail and I just want to say to anybody who relies on it as a main source of income: I bow down to you. Retail is relentless. You're treated like a child by both your management and the customers. People are rude to you for seemingly no other reason than getting off on it.

Thanks to all those retail workers out there. I have surely gained a new appreciation for your line of work. Best of luck this holiday season!
I think the assumption in retail is that the workers in general are idiots which I think is partially true. When I was an assistant manager in college at a retail store there were very few competent employees. I'm sure you are likely being lumped in as the "norm". The few decent ones I came around I gave more responsibility to.

It's really a horrible job since the people you have to deal with are usually horrible to you. I never expect much from a retail worker because I'm aware of how crappy the work environment is.
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Old 12-06-2010, 01:50 PM
 
5,500 posts, read 10,554,251 times
Reputation: 2303
Quote:
Originally Posted by #1soonerfan View Post
Worked retail for 2 years while in college. The only good thing I can say about it is that it makes me incredibly greatful that I was able to get an education and get the hell out of that situation.

I worked in a mall in a pretty upscale area. While the majority of customers were actually pretty nice (I always strived to be of great service) we did get plenty of people who would be like "I make 120K and you're just a retail worker, blah blah blah..." Holiday season...just forget it. Every jackass is going to come out of the woodwork and blast you with "holiday cheer" on why it is taking you sooooo long, ya know a whole 3 minutes of their very busy life, to check people out when you have 1 register trying to check out 10 people at a time. Honestly, I could deal with the customers. It was my psycho boss and his even crazier manager I couldn't deal with. I actually later found out my boss was clinically bipolar and for whatever reason didn't take his meds. He would literally be laughing about something competely obscure and then blow up on my like "THERES A SPOT ON THE FLOOR!!! WTF!!!" I'm pretty sure I was fired 3 times, only to be rehired each time within the hour, because I was the only one halfway responsible there. I was also expected to cover for him when his wife called because he would be too busy bringing back ladies after hours to his office for late night "meetings." And quite frankly I think the guy was driven to insanity because of the owner and his crazy antics. When he came into town (usually every other week) it was literally hell on earth. Lots of profanity laced public beratings in front of customers if something wasn't stocked right or our work shirts weren't pressed enough. And we would always have to do these stupid "pow wows" every month were we would do chants like "I will succeed" and "the customer is always right" in unison. I felt like I was in a cult and having to give my soul to these people for a crap $9/hr job.

Going shopping now, I try to be very nice to all of the people working, and they all respond well, because I know the kind of hell these people have to put up with. If everyone worked retail at least once in their life, I think the world would be a lot nicer because everyone would know how it feels to be berated like a child for slave wages.
ha. Exactly my situation. I read this after I posted but you went into much better detail.
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Old 04-03-2013, 09:44 AM
 
2 posts, read 2,243 times
Reputation: 10
haha and also if you try to move up in these companies, your boss will start talking trash just to ruin your reputation and also the competition and their friends will bring your reputation down also. I worked ten years for a company doing everything in the book to show my loyalty. I was promised management later due to all my hard work and dedication (I really took pride) Come to find out she was just telling me this stuff just to make me work hard and not pay anything. I was reliable and she knew it so she lied to keep me there so long. Once I figured it out, I started bringing up asking why we don't get evaluations. She then started retaliating by telling the dm I wasn't working, so now I got bad rep with the dm. You know, that means any little screw up is ten times the hardship on my rep versus if they knew what I really did for the company, they wouldn't pay two cents to a few honest mistakes. Honestly, it's hard to find a job in Chesterfield, so i'm kinda stuck at the moment but I am looking for an escape. I say the company I work for now, RA, lost one good loyal employee. My work isn't as up to par anymore because I can't give pride to a company who stabbed me in the back.
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Old 04-03-2013, 10:10 AM
 
57 posts, read 86,445 times
Reputation: 92
Quote:
Originally Posted by Zeldafourswords196 View Post
haha and also if you try to move up in these companies, your boss will start talking trash just to ruin your reputation and also the competition and their friends will bring your reputation down also. I worked ten years for a company doing everything in the book to show my loyalty. I was promised management later due to all my hard work and dedication (I really took pride) Come to find out she was just telling me this stuff just to make me work hard and not pay anything. I was reliable and she knew it so she lied to keep me there so long. Once I figured it out, I started bringing up asking why we don't get evaluations. She then started retaliating by telling the dm I wasn't working, so now I got bad rep with the dm. You know, that means any little screw up is ten times the hardship on my rep versus if they knew what I really did for the company, they wouldn't pay two cents to a few honest mistakes. Honestly, it's hard to find a job in Chesterfield, so i'm kinda stuck at the moment but I am looking for an escape. I say the company I work for now, RA, lost one good loyal employee. My work isn't as up to par anymore because I can't give pride to a company who stabbed me in the back.
and you think any OTHER company will be loyal to you? YOU are an expense account they have to put up with to make profits. the minute they can reduce their expenses or outsource them to a very low level, you are gone. only a fool will work hard for someone else. you were being fooled all along. job well done mr. proletariat!
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Old 04-03-2013, 10:30 AM
 
2 posts, read 2,243 times
Reputation: 10
Quote:
Originally Posted by AtheroscleroticPlaque View Post
and you think any OTHER company will be loyal to you? YOU are an expense account they have to put up with to make profits. the minute they can reduce their expenses or outsource them to a very low level, you are gone. only a fool will work hard for someone else. you were being fooled all along. job well done mr. proletariat!
Hey man, I'm still learning the game. I'm not saying I will fine a company to kiss my ass I just know there's something a tad better out there. All in all, it really is ever man for himself which I learned the hard way.
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Old 04-03-2013, 02:21 PM
 
3,633 posts, read 6,208,791 times
Reputation: 11377
I volunteer at a non-profit four hours a week working in a chandlery that sells nautical hardware and supplies. It's given me a whole new appreciation of people who work retail jobs. Most of our customers are either tourists or boatbuilders and are very nice, and I have a wonderful hardware manager who has lived on a sailboat for decades who can help if someone has a really sticky hardware issue that I'm not capable of handling. But I'm really glad I have a badge that says "Volunteer" on it. Some customers get pretty grumpy, and when they do, I just smile and say, "Well, we're mostly volunteers here, and you get what you pay for!" which usually lightens up the situation a little.
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Old 04-03-2013, 08:49 PM
 
Location: NJ
18,665 posts, read 20,043,113 times
Reputation: 7315
Quote:
Originally Posted by #1soonerfan View Post
Worked retail for 2 years while in college. The only good thing I can say about it is that it makes me incredibly greatful that I was able to get an education and get the hell out of that situation. .
I did retail for about 9 months over the course of high school final 2 years. Like you, I realized education was the way out, and never looked back.

The problem I see now is deeper. When I did it, most employees were either teens, 20 or so year olds, or housewives justing getting a 2nd family income. The kids saw a path out, so they were upbeat. The housewives figured if it got too bad, they would quit, get another simiar job, so they also saw an escape route if required.

Niow I see many 35-55, in their prime earning years, w/o just being a 2nd income. They resent their situation, and often I've seen friends and relatives in such situations act out..getting mouthy with mgmt, even in front of customers. So while this may not excuse being treated as a kid, it reenforces the need for it.

Retail environments were healthier for society using the old model, kids, 2nd incomes, perhaps a retiree or two. If I were doing it now, and in prime earning years, I'd definitely be adding new skills o/s work, using student loans, grants, etc. It will only get worse, as mall jobs diminish due to online sales, RFID takes out most cashier positions, so that will ratchet up the hostility, and the present minimum wage plus a buck or two wage will reset to absolute minimium wage.
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Old 04-03-2013, 08:57 PM
 
361 posts, read 924,543 times
Reputation: 528
I think I was 17 the last time I had a job that forced me to interact with the public. I realized at a very young age that I generally don't like people I don't know, don't like socializing with them, or helping them solve their problems - basically don't want ANYTHING to do with them. I don't consider myself above some kinds of work - I just want to do my job and be left alone. Just let me do my $10/hr menial task so that I can go home, pet the dog, drink a beer and watch porn like everyone else - oh but I've gotta tap dance and have a smile on my face too? Psh, **** that nonsense...

I'll go on welfare before I work retail. No way in hell that would ever, ever happen.
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