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Old 11-05-2013, 09:33 PM
 
1 posts, read 1,770 times
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Hi everyone, I am considering going to school to become a computer support specialist (associates). Does anyone know if the schooling for this is really difficult? Also, does anyone know if I actually have to have any computer experience/knowledge prior to attending the college classes and program. Of course I know that you should know some computer knowledge and have an interest in it but I read somewhere online that you should start taking computer classes as early as high school which sounds kind of ridiculous to me because shouldn't the college program teach you all you need to know? That's all my questions, thanks for any help!
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Old 11-05-2013, 09:39 PM
 
Location: home state of Myrtle Beach!
6,285 posts, read 19,342,298 times
Reputation: 3518
If that's what you want to do and you are still in high school you should consider taking any classes that might be available. Obviously, if you came to this site you have some knowledge! Start checking help wanted ads for this and see what requirements companies are looking for.
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Old 11-05-2013, 10:02 PM
 
Location: USA
3,966 posts, read 9,557,524 times
Reputation: 2199
Quote:
Originally Posted by misstran24 View Post
Hi everyone, I am considering going to school to become a computer support specialist (associates). Does anyone know if the schooling for this is really difficult? Also, does anyone know if I actually have to have any computer experience/knowledge prior to attending the college classes and program. Of course I know that you should know some computer knowledge and have an interest in it but I read somewhere online that you should start taking computer classes as early as high school which sounds kind of ridiculous to me because shouldn't the college program teach you all you need to know? That's all my questions, thanks for any help!
Please please don't waste your money on college until you get into a service desk. You DO NOT need experience to get into these jobs. Customer service skills are wanted more then technical knowledge in a service desk. Once you get into the tech environment, THEN go to college for whatever tech. Before that it's a huge waste of time. I am highly experienced in service desk / "computer specialist" and I made the mistake of going to college first. Customer service skills are what call centers want.
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Old 11-06-2013, 07:10 AM
 
Location: Hampton Roads
3,032 posts, read 3,917,418 times
Reputation: 4408
I would study and get an A+ certification, volunteer somewhere for experience, and get into a company for networking support.
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Old 11-06-2013, 05:41 PM
 
104 posts, read 124,771 times
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I started my career with a bachelor degree and A+ certification and got a job in a service desk/helpdesk. After a few years I became an application analyst and literally doubled my pay. Here is my experience
1 - Those who didn't have bachelor degrees were rarely able to move up the IT ladder. An AA would be a good start and after landing a position you could use education reimbursement for your bachelors. Once you are working full time though it can be challenging to go school.
2. There are a wide variety of helpdesks. Normally those who only requre a hs degree and very light technical background will pay very little you will be submitting tickets and troubleshooting based of scripts. With higher end support you will remote in and solve a variety of software and hardware issues.
3. Apply for a helpdesk that takes calls from company employees. You will learn about servers, networking and active directory. Helpdesks, ie Comcast you will deal with people at home and not be exposed to more complex technology.
OR, you can go for a hands on desktop support jobs as well.
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Old 11-07-2013, 06:36 PM
 
570 posts, read 1,536,075 times
Reputation: 353
computer support specialist (associates)? IS this help desk? You don't need a degree for it.
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Old 11-07-2013, 08:47 PM
 
Location: Arizona
5,534 posts, read 6,350,410 times
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Are you considering an actual college, or one of those career schools like Anthem or TCI?

Proceed with caution if it's a career school.
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Old 11-08-2013, 10:08 PM
 
295 posts, read 384,933 times
Reputation: 369
Please don't waste money on getting a degree for something like this. These for-profit schools offering associates degrees are the modern day snake oil salesmen.
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Old 11-08-2013, 10:14 PM
 
Location: Denver, Colorado
544 posts, read 1,243,013 times
Reputation: 603
You need a degree and certification here in Florida. They're using them to weed out people even if they have years of experience to cover the lack of education. I have neither one, and am considering going back to school to get at least the A.A.S. I have one year down. As for the A+ certifications, Network and Security as well if you have the experience you can basically buy the books at Barnes and Noble, study them and then take the tests with no schooling involved. If you don't have the experience, well then you're stuck with school but the jobs here are all entry level paying $11 - $13 an hour. Seriously I guess employers here think the student "loans" never have to be paid back.
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Old 11-09-2013, 09:46 PM
 
Location: Tennessee
25,795 posts, read 19,155,558 times
Reputation: 30688
A degree isn't necessary or beneficial for these job roles. Get your certs, get a job, then decide.
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