Starbucks locations in Charlottesville, VA

They just "redid"/remodeled the store's layout, and I have to say, I do NOT understand why. I spoke with a barista there and listed 5 or 6 things which seemed worse post-renovation. She professionally remained neutral.... When I said, "Well, it definitely was not designed by a barista!" she smiled, almost with relief. "You've got that right!" she said. "I don't think it was designed by a customer either," rejoined. Oh, well. ) :

(They switched/reversed the direction/placement of the line, so "regulars" are disoriented, and most people who go to this location are "regulars" because it's literally across the street from UVA grounds. The area where one pays/receives one's baked goods has been downsized to such a degree, one cannot even fit one's wallet there while reaching to accept a baked good! This is not an exaggeration; two small coffees and a baked good did not fit on this tiny "counter area"!

Poor customer service!