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We just bought a new Dodge Grand Caravan 2016 SXT. For some reason there is a fragrance coming out of the vents. Heat & AC. Thought maybe factory or dealer put in a cabin air filter Fresh Breeze or regular car freshener. I called Dodge Customer Service 800 number. She said factory does not put anything like that in. Contact dealer. Took in to dealer a day ago. I had them replace cabin air filter with plane one. But still the fragrance smell coming out.
Worst part is I can not use the van, if in there with vents on I get an Asthma attack from the fragrance. Which are my biggest triggers for an attack. Any idea's appreciated.
I certainly understand about the Asthma attack. Air fresheners can do that to me too. That said, our 2015 Grand Caravan did not have that problem, so I'm not sure what is happening.
Strong perfumy odors trigger migraines in me. I feel for you. I have no idea what you can do next. It doesn't make sense that a factory new vehicle should have something like that in the vents
Is there a cabin filter? If so, might be worth swapping that out.
Did you read her post? She already did.
OP the fragrance you're smelling could be the actual new car smell of the plastics, glue, fabric etc. the smell/out gassing could be more pronounced when you turn on the AC/vent. My wife had a BMW that had a funny smell since new for a long time.
Read up on your state's lemon laws for new vehicles. It is unacceptable that your new car can make you ill, and the dealership needs to resolve the issue as quickly as possible. I'm not saying that the goal should be to get the van declared a lemon over fresh lemony scent but knowing that they've, say, got three chances to fix an issue can give the dealer incentive to take your concerns seriously and resolve the matter, even if it involves spending a few hours trying to scrub some things unscented with an oversized pipe cleaner.
Lemon Laws typically specify that the problem with the vehicle meet certain parameters, and those almost always include the following:
The dealership has been unable to correct the problem after 3 documented repair attempts.
The problem has to be one that "materially affects the safety or the drivability of the vehicle".
While I am very empathetic with anyone who suffers from respiratory problems, I don't think that this situation would satisfy the qualification that the problem must "materially affect the safety or drivability of the vehicle". And, until the dealership has been presented with the problem vehicle on 3 occasions--and has been unable to remedy the situation after those three repair attempts--it is extremely unlikely that any state's Lemon Law will be able to help the OP.
The OP definitely needs to become more familiar with the content of his/her state's Lemon Law, and the same could probably be said regarding those folks who think that the Lemon Law applies to every type of vehicle problem.
Lemon Laws typically specify that the problem with the vehicle meet certain parameters, and those almost always include the following:
The dealership has been unable to correct the problem after 3 documented repair attempts.
The problem has to be one that "materially affects the safety or the drivability of the vehicle".
While I am very empathetic with anyone who suffers from respiratory problems, I don't think that this situation would satisfy the qualification that the problem must "materially affect the safety or drivability of the vehicle". And, until the dealership has been presented with the problem vehicle on 3 occasions--and has been unable to remedy the situation after those three repair attempts--it is extremely unlikely that any state's Lemon Law will be able to help the OP.
The OP definitely needs to become more familiar with the content of his/her state's Lemon Law, and the same could probably be said regarding those folks who think that the Lemon Law applies to every type of vehicle problem.
Which is exactly why state lemon laws stink, the dealer gets 3 shots. The only other warranty claim one can use is the Moss Magnuson Act, which must be filed in Federal court.
Dear OP: Tell the dealership you'll tear them up on social media, then file a small claim with the state Attorney General. That threat alone will most likely get you a new vehicle.
Which is exactly why state lemon laws stink, the dealer gets 3 shots. The only other warranty claim one can use is the Moss Magnuson Act, which must be filed in Federal court.
Dear OP: Tell the dealership you'll tear them up on social media, then file a small claim with the state Attorney General. That threat alone will most likely get you a new vehicle.
My car has a fresh smell coming out of the AC vents. Take back the car under Lemmon law. Yeah somehow I don't I see that happening. No that threat alone won't even raise the dealers blood pressure. They are used to crazy accusations by customers. They will make you run through all the legal channels before buying a perfectly good running car back all because it has what is a normal new car smell coming out of the vents. You really think that's gonna fly? If that small a threat easily caused a dealer to take back cars, every d-bag who has buyers remorse would try using lemon law.
Having a new car smell coming out of your new AC vents isn't a cause for lemon law.
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