Quote:
Originally Posted by burdell
Sorry, maybe I didn't explain the issue well, it's not Chrome but simply having a Google search tab open and after searching and hitting a link, when trying to return to the search window I get a blank screen with a blinking cursor that doesn't allow any info entry. Hitting the Google link in favorites yields the same result and it seems only a restart corrects it.
Unrelated but I've also noticed that when I got an automatic Windows update it changed a number of baseline settings in a CAM program I use-NOT GOOD! 
Thanks for the reply! |
Yes, some vital info was, and seems, still is not provided hence my comment:
Quote:
|
If this is only happening with Google Chrome, or a specific browser,
|
- What browser were you using? Has this happened with different browsers, if so which ones have you tried it with so far?
- Have you tried clearing its cache as outlined in my previous post (referring to the screenshot)?
- What have you done to troubleshoot the issue thus far?
With computers only, ALL issues will be either hardware or software related. This statement obviously doesn't cover service or electric outages.
Always try to narrow down the issue into one of these first. In your case, it is safe to say, it is a software issue.
Software issues with Windows go into 3 groups: Application, User (profile) then (Windows) System. This order is also from the least destructive to most so any changes you need to make, should typically follow the same path.
Application: If the issue exists in just one application. At that point, you focus on that application (recall my first suggestion, clearing cache, etc.).
Mind you, uninstalling and re-installing a specific app is still in this group.
If multiple applications suffering from the same condition then the issue is likely to be based on User profile or Windows System.
So, when I am troubleshooting an unknown issue, I try to dissect the issue so I can figure out which one of the groups it belongs to so I know how to go about troubleshooting and fixing it.
If there was another user profile on the same computer (a good reason to have multiple profiles, as a backdoor or for troubleshooting purposes). I'd login to the second user profile. You can create one too.
For this issue, it can even be a standard user account. it doesn't have to be an Administrator.
Then you login and check to see if the same issue still exists or not. If it didn't, the issue was with your local user profile.
If it still did, then you know it is a system wide issue. This could go all the way to fresh installing Windows as the last resort, of course.
When troubleshooting an issue (not just computers), in order to find the root cause and the culprit(s):
You need to first identify the issue correctly. To be able to do this, you need to get as much details about it such as what was happening, with what, since when, etc., replicate the issue once or twice to ascertain the accuracy of the details about it.
Then you can either make a list of suspects and try to narrow down the list or share this info with someone else to do the logical troubleshooting for you. The more relevant the details, the better the help you get.
Though, quite possibly, a completely a different issue, same process with the CAM app issue:
- What exactly is the app? Name, version, etc.
- What baseline info that got changed? How was it changed (from what to what)?
- Are you able to change it back or not?
- Have you done an online search to see if this is a widespread issue?
Also check the website of the app's vendor to see if they have it listed in their KB/FAQs/Support page.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
