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Here is what happened. I had burned a DVD which was successful as I double checked the files on the DVD. After that, I closed the program (Roxio CD Creator Classic) and opened up a pdf file that had a slideshow imbeddded in it. It was adobe flash and it kept asking if I wanted to let it play for this time only or for all times. I selected all times, and it was taking a long time to load and then I quit out of it. I went to copy files from another DVD onto the system and found that the system (Dell) could not read or recognize that there was a media in the drive. So I put in a few more DVD's and even a CD and Windows could not recognize anything in the drive.
I tried rebooting and that didn't work. I tried uninstalling adobe flash player and that did not fix anything. I wound up removing the DVD-RW drive from Device Manager and rebooted. Windows did recognize the drive but still refused to acknowledge anything I put in the drive.
By the way I am using Windows XP with latest security updates (sp3 I believe as well).
I believe this to be more of a software issue than a hardware issue. Any ideas or things to look for or try?
When you say Windows recognized the drive are you saying in device manager or my computer? Basically does the drive show up in my computer? Can you right click and hit eject and have the tray pop out?
When you say Windows recognized the drive are you saying in device manager or my computer? Basically does the drive show up in my computer? Can you right click and hit eject and have the tray pop out?
Windows Explorer and Device Manager both recognize and name the DVD drive properly. I have not attempted to right click on the drive and select eject. Its my parents computer, so I'm not in front of it right now.
Try this, insert your Dell OS recovery CD, restart the computer and tap the F12 key at the initial Dell logo screen, you should get a device boot menu, select the optical drive and see if it boots from the CD (you should get a message after that to press any key to boot from CD), if it does you have a software issue, if it doesn't you likely have a hardware issue.
Tried booting up from a bootable CD (which I know works because I used it at work) and it would not boot up. Still could not read the CD. I brought the DVD drive to work and connected it to another system and had the same result. Could not read, could not boot up with it. So its not software, definitely a hardware problem with the DVD.
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