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This.
I'm getting a little tired of stories where people get outraged and blame the wrong parties for stuff. Yeah, bad situation to be in, but pointing fingers at united for the 4 AM rousting? People should get their facts straight before posting blame all over the internet. I sometimes wonder if these companies couldn't counter sue for libel in such instances? And did you see how much miss thing wants to be compensated? Talk about milking a situation!
I agree. IF it was not United's fault then they should not be blamed.
It does seem to me they might have handled the situation better though. As someone else said they could have given them access to the lounge and they could have seen to it that they were moved to a place where they would not have been bothered. Seems to me they coulda shoulda known this would happen.
Flying in general is a terrible experience add to that getting caught overnight in an airport with no hotel access and things get worse. Finally throw in uncertainty of when a connection will be available and it's a nightmare. I avoid flying at all costs and will drive anywhere within a 12 hour radius for vacations/visits.
Why doesn't United open up the lounge they have for their premier guests in such situations? Wouldn't it be more humane and less expensive than paying $150 per delayed passenger?
Yes but the gate agent doesn't have the authority to open up the lounge, which was probably already locked and the manager had gone home.
United has been indifferent to the plight of its passengers for a long time...
The sad irony of this story is that when United merged with Continental it was hoped that Continental's great customer service would rub off on United. Instead it is bringing down the spirits of the Continental flight crews and other employees.
Still (and many people don't realize it), certain flights are all United crews and others are all Continental crews.
Without even being able to distinguish the emblems that they wear, you know by the service that you have been lucky enough to get a Continental crew. Just ask them.
Why they are still segregated I am not sure. It might have to do with certain routes/hubs. Frankly I went out of my way to fly Continental for a long time because of their great service, food, comfortable planes (i.e. leg room, as I am 6'7"), etc.
Plus they were great to me years ago when I missed a flight and they put me on the next one out, an upgraded plane in a better seat, and didn't charge me anything for it. I would have been happy to pay something because it was not their fault I missed my flight. Instead they profited in the long run with a majority of my air travel with them.
Of course it was United's fault!! They should have provided appropriate care of the patrons, not something that the airport doesn't allow. It took a lot less than this for me to stop flying United 15 years ago.
Flying in general is a terrible experience add to that getting caught overnight in an airport with no hotel access and things get worse. Finally throw in uncertainty of when a connection will be available and it's a nightmare. I avoid flying at all costs and will drive anywhere within a 12 hour radius for vacations/visits.
There was another link that talked about how some planes have bedbug infestation. Air travel is not fun anymore.
Yes but the gate agent doesn't have the authority to open up the lounge, which was probably already locked and the manager had gone home.
Trust me, there was a senior agent on the floor, especially at O'Hare. Nevermind the fact that this was due to mechanical failure/operational issues which 100% fall on the airline to resolve. Legally, they can hide behind weather but not mechanical failure.
Status:
"I don't understand. But I don't care, so it works out."
(set 15 days ago)
35,653 posts, read 18,015,765 times
Reputation: 50698
It was the airports rule that there won't be hallways of people sleeping on cots when the first travelers arrive for morning flights. I can see that. You don't want it to look like an emergency shelter when the public arrives.
Maybe special accommodation should have been made for wheelchair bound customers, or small babies or people with compromised health.
But we're kind of a bunch of little sugar cubes if we can't take one night without good solid sleep in a bed. Sleeping over night in an airport (or bus station) is something that happens and people just do it. Kind of slumped in one of their uncomfortable chairs. Maybe when you travel, bringing along a sweatshirt to keep you warmer in the middle of the night might be a good idea.
If your health and well being is compromised by that, maybe flying isn't the best idea for you.
Back in the day I flew People's Express. This was how it was done. Prepare to sleep in an airport.
Everybody who suffered this is due something. Another round trip ticket in the future, free. Done.
Last edited by ClaraC; 07-30-2018 at 06:46 PM..
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