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I made a complaint to Walmart Corporate this weekend over a silly error my local store was making. Just got a call from them--it's their new coupon policy.
One of the coupons I had said "$1 off 6 pounds or larger." Which meant I could buy the 6.3 pound, the 14 pound or the 22 pound and get the $1 off.
Walmart's new policy is that a coupon must exactly describe ONE ITEM. So in order to be valid, the coupon had to be ONLY for the 6.3 pound version.
I have many coupons--$1 off 6 rolls or more of toilet paper, etc. I asked her about these--nope. The coupon must identify just 6 rolls or 12 rolls. No "or larger."
This pretty much invalidates 90% of my current coupons. And I just went to coupons.com and many of them won't work.
If that's our Christmas present, it's pretty lame.
I was just there yesterday and used my coupons without a problem. Sometimes I'll get a lazy cashier who doesn't want to accept them for some stupid reason (like they're printed on colored paper), and I just make her call the Customer Service Manager, who says, "go ahead and take them, there's no problem."
Walmart also discontinued their price matching policy of items for sale at other area grocery markets in October. They will still do price matching for online items.
I usually do a self-checkout at Walmart so I haven't had any problems with coupons--yet.
Their change in policies of late are likely due to their efforts to remain competitive with Amazon. Hundreds of brick and mortar retail outlets are losing business to online retailers such as Amazon, including Walmart. Walmart is expanding their own online site to include private retailers, not just Walmart, in an effort to be competitive with Amazon.
Walmart also discontinued their price matching policy of items for sale at other area grocery markets in October. They will still do price matching for online items.
I usually do a self-checkout at Walmart so I haven't had any problems with coupons--yet.
Their change in policies of late are likely due to their efforts to remain competitive with Amazon. Hundreds of brick and mortar retail outlets are losing business to online retailers such as Amazon, including Walmart. Walmart is expanding their own online site to include private retailers, not just Walmart, in an effort to be competitive with Amazon.
When elephants fight, ants tremble.
Meaning the cost of their competition is coming out of our pockets, but then we're just the customers.
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