Finally an interested thread
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They do not sell used bags, but like any store it does not mean they do not accept returns.
I went to Chanel last month and was really annoyed that they had damaged bags for sale.
I asked about one bag, but wanted ensure I would not getting the floor model as it was scratched.
She said that unfortunately they did not have another one at the location.
The bag cost $8000. Maybe they should be a bit more careful with their floor models as if spending that kind of money on a bag I would not be okay with getting one with damage.
You bag could have also been a floor model. I am a little surprised that still even have the bag if it is 2 years old.
I would return it.
No discount should mean no damage.
These types of stores do not offer discounts so they should not be selling stuff with damage.
If it is going to come damaged you are better offering getting a used one from e-bay.
There are loads of website and stores selling authentic LV bags.
Sooo ... why have one when you could have 4
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Or you could always tell them straight out that you are unhappy with the condition of the bag and if they are willing to offer a discount for the condition you would consider keeping it. I have done this a few times and even managers a high end retails stores do have some things they can do to satisfy customers.