When you have an FHA loan & want or need to try to short sale, you first need obtain an Approval to Participate (ATP) directly from FHA.
What You Need to Know About the FHA Short Sale Process
FHA reviews whether you are financially eligible thru a very rigid process. The short sale will not move forward unless you can prove your eligibility.
You have to prove your expenses are greater than your income, & that you truly cannot afford to continue making payments due to a list of what they consider to be qualifying hardships.
They do this to, among other things, disallow strategic defaults by people who simply want to walk away from an upside down loan that they could otherwise afford. Loss of equity, alone, is not considered hardship.
If FHA determines that a would be seller doesn't qualify to participate...they'll burn 'em to the ground, & refuse to even consider the short sale, no matter how strong the buyer's offer. And then eventually they'll foreclose on the house if the seller doesn't get back on track.
If you
can qualify, &
do receive the ATP...they'll set the approved sale price...& yes, the agents get paid their commissions out of the sale proceeds...not out of your pocket.
Whether the new buyer will get
their closing cost covered is up to the bank. But they're not going to let you pay them, because any cash you might have, they want!
In reality, FHA short sales are actually among the more difficult to successfully conduct.
You should talk to your broker, & get them to assign a new agent who is
not 'clueless' or you may end up very disappointed.