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Old 01-12-2014, 02:35 AM
 
Location: Florida
23,171 posts, read 26,182,686 times
Reputation: 27914

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We had a thread about this before and the end conclusion then was about the same as now.
That deposit slip should be what is held as correct and any teller errors should be the responsibility of the bank.
But it's not.
I usually hate "There oughta be a law" but in this case, there ought to be a law.
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Old 01-12-2014, 02:45 AM
 
Location: Portland, OR
416 posts, read 871,277 times
Reputation: 501
Heh, in part of my job, I handle highly escalated complaints like this for the Pacific Northwest region of my employer - a major commercial bank. I oversee operations and regulatory compliance, and this type of stuff falls under risk management and internal ethics, something that I deal with on a daily basis. Feels like I'm at work reading this thread, haha.

Anywho, when I was a Branch Manager, my opinion was that once the client has a receipt that says they have X deposited, then it is a done deal. If the teller made a mistake, that is their problem, and they need to take the hit.

Now, if a teller of mine took it upon themselves to change a deposit later to try and balance properly, and I had strong evidence of this, I'd terminate them immediately. It's falsification of bank record, as well as force balancing (basically balancing through false means). In this case, the teller shorted your deposit to balance - hence a force balance.

I'd advise taking this up with the Branch Manager and/or Operations Manager. I'm thinking the teller is getting close to either a write up, or termination, for balancing/net cash differences, and she's trying to avoid taking the hit.

At least from what my management and investigative experience within banking is telling me.
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