USAA delaying office reopening (San Antonio, Anton: car insurance, credit, home)

[elnina]

The San Antonio insurance and financial services company informed employees last week that the bulk of its 35,000-person workforce will continue to work from home through Dec. 31, instead of Sept. 1 as originally planned. USAA employs 19,000 people in San Antonio.

https://www.mysanantonio.com/coronav...9-15373287.php

[Kthnry]

That's fine with me, a USAA customer. I just wish they would get rid of the endless message that you get when you call -- "Due to the virus, we have changed our operations. You may wish to use our web site, U.S.A.A.dot.com, bla bla bla." Dang it, I *know* you have a web site. I wouldn't be calling if I didn't need to speak to a person.

[ged_782]

Originally Posted by Kthnry

That's fine with me, a USAA customer. I just wish they would get rid of the endless message that you get when you call -- "Due to the virus, we have changed our operations. You may wish to use our web site, U.S.A.A.dot.com, bla bla bla." Dang it, I *know* you have a web site. I wouldn't be calling if I didn't need to speak to a person.

I think they are encouraging as many customers as possible to use the website, due to reduced availability
of phone staff.

[malcorub16]

Good for San Antonio traffic and COVID #'s, that's a lot of people staying at home. I am sure car insurance isn't their biggest book of business so they should be doing fine financially as a company. Does anyone know if USAA issued a refund or discount to drivers due to reduced traffic during COVID?

I work in Southern California but my company also has a rather large office in San Antonio of a few hundred, thus far employees from my company in all US cities are being "invited" to return to the office and this was as of two weeks ago before the spike became prominent in Texas, Florida and Arizona. No one is being obligated to return to-date, but I wouldn't be surprised if they change their tune and prohibit returning to the office in certain states similar to what USAA has done.

[Randyk47]

Originally Posted by malcorub16

Good for San Antonio traffic and COVID #'s, that's a lot of people staying at home. I am sure car insurance isn't their biggest book of business so they should be doing fine financially as a company. Does anyone know if USAA issued a refund or discount to drivers due to reduced traffic during COVID?

Yes, we’ve gotten at least two credits against our car insurance. If memory serves me right they both were in the $40-$50 range. I haven’t tracked our exact mileage but my wife has only been driving to work once a week for what seems like months now. Instead of 200 miles a week she’s been racking up a whole 40 miles a week so roughly an 80% reduction.

[Bo]

Originally Posted by Kthnry

That's fine with me, a USAA customer. I just wish they would get rid of the endless message that you get when you call -- "Due to the virus, we have changed our operations. You may wish to use our web site, U.S.A.A.dot.com, bla bla bla." Dang it, I *know* you have a web site. I wouldn't be calling if I didn't need to speak to a person.

If there was no message, people would complain that it takes much longer to reach a representative than it used to.

[Kthnry]

Originally Posted by Bo

If there was no message, people would complain that it takes much longer to reach a representative than it used to.

It's fine to have a short message saying that due to the virus, calls may take longer. My objection is to the extra message to plug the web site. Are there really any USAA customers who don't know that USAA has a web site? It's an excellent web site. I use it all the time. But sometimes I need a rep.

All businesses have that message. I've been trying for six weeks to resolve an AT&T service issue that involves repeated calls. I have to speak to a rep, but the message drones on endlessly about how to navigate the web site. Yes, I know you have a web site. Please, just let me speak to a human before I die of old age.

While I'm complaining about USAA's phone service (which is normally excellent), is anyone else driven crazy by the phrase "To whom do I have the pleasure of speaking today?" How about just "May I have your name, please"?

Yes, I'm feeling petty today.

[Clemencia53]

Originally Posted by Kthnry

It's fine to have a short message saying that due to the virus, calls may take longer. My objection is to the extra message to plug the web site. Are there really any USAA customers who don't know that USAA has a web site? It's an excellent web site. I use it all the time. But sometimes I need a rep.

All businesses have that message. I've been trying for six weeks to resolve an AT&T service issue that involves repeated calls. I have to speak to a rep, but the message drones on endlessly about how to navigate the web site. Yes, I know you have a web site. Please, just let me speak to a human before I die of old age.

While I'm complaining about USAA's phone service (which is normally excellent), is anyone else driven crazy by the phrase "To whom do I have the pleasure of speaking today?" How about just "May I have your name, please"?

Yes, I'm feeling petty today.

have you tried using the CHAt feature with ATT?

[Kthnry]

Originally Posted by Clemencia53

have you tried using the CHAt feature with ATT?

Yes, normally I love using chat for customer service, but this is a weird situation. It's a land line (copper) owned by an elderly relative who doesn't have internet service at the house. Probably the last remaining land line in the neighborhood. The chat service doesn't have access to those records. I have to speak to a human, during business hours, to get a repair estimate. Sigh.

[LastStraw]

Originally Posted by elnina

The San Antonio insurance and financial services company informed employees last week that the bulk of its 35,000-person workforce will continue to work from home through Dec. 31, instead of Sept. 1 as originally planned.

Has anyone heard if that is still the date?
If so....that would be only one more week of working from home.
Just curious??

.