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Like it or not, the company is paying you to represent them, and that includes what image they want to project. The scripted speech should become automatic and sound genuine in time, so long as you drop the belief that you are required to "act like a robot". Having worked in customer service, there were always phrases the companies wanted us to use. Big deal. I used them, and injected as much genuine feeling into them as possible so they didn't sound as though I were reading from a script. I honestly don't see the requirement of having to smile and be pleasant to their customers as a problem.
If you insist on having 100% freedom when working for someone, you would do better to think about working for yourself. You have a long working life ahead of you. All jobs may not be this regimented, but better get used to companies having requirements of their workers.
Like it or not, the company is paying you to represent them, and that includes what image they want to project. The scripted speech should become automatic and sound genuine in time, so long as you drop the belief that you are required to "act like a robot". Having worked in customer service, there were always phrases the companies wanted us to use. Big deal. I used them, and injected as much genuine feeling into them as possible so they didn't sound as though I were reading from a script. I honestly don't see the requirement of having to smile and be pleasant to their customers as a problem.
If you insist on having 100% freedom when working for someone, you would do better to think about working for yourself. You have a long working life ahead of you. All jobs may not be this regimented, but better get used to companies having requirements of their workers.
Did you read my earlier post? This is what the company forces/expects you to do according to reviews. I haven't even started working there, and I'm already dreading it.
"Cons – Declining wages in expanding stores, Management is very gossipy, the Japanese managers are not aware of the unfairness that the supervisors show, the training process is borderline fraternity hazing (they make you run in laps and say 6 standard phrases with your hands up around the store).
-Must wear “pure black,” but once the clothing is washed 3 or 4 times, it fades slightly and does not meet “pure black” requirements. This happens even with soap designed for black clothing, so my uniforms cost more than $50/mo.
Impersonal, robotic phrasebooks we must use to feign eliteness in order to give off the aura of professionalism. I literally see customers scoff at the fake scripted speeches. I speak to them as I would colloquially and see a better response and gain their respect through it."
Look. It's a job. You needed a job. They gave you a job. Nobody else offered you a job. You accepted this job. It is just a means of making money to pay the bills. It does not define you unless you let it. So until you find and are offered a better job, you suck it up ,put on your black clothes, smile wide and be the best darned robot that company has ever seen.
This doesn't sound awful to me. My brother, after having to retire as an auto mechanic due to a back injury, now works as a manager at a national auto parts chain. At 58 years old, he is required to lead his team in a "cheer" each morning ("Gimme an A - A!") all while forming the letters with his body as he says them (think "YMCA"). He laughs about it. He'd be a fool to quit over something so silly, with so many others who are desperate for jobs. This is nothing new. I got written up at Dominos for not wearing my hat when I went up to the customer's door to deliver their pizza (they had "spy" houses) and that was 25 years ago. Just find a sense of humor about it and be grateful you have a job.
This doesn't sound awful to me. My brother, after having to retire as an auto mechanic due to a back injury, now works as a manager at a national auto parts chain. At 58 years old, he is required to lead his team in a "cheer" each morning ("Gimme an A - A!") all while forming the letters with his body as he says them (think "YMCA"). He laughs about it. He'd be a fool to quit over something so silly, with so many others who are desperate for jobs. This is nothing new. I got written up at Dominos for not wearing my hat when I went up to the customer's door to deliver their pizza (they had "spy" houses) and that was 25 years ago. Just find a sense of humor about it and be grateful you have a job.
Difference is, your brother performed his cheer routines as a way to motivate his team and have a laugh about it. My job will require me to do it in a way to embarrass and humiliate us and make us look like fools. So right now I'm going to send out a barrage of applications to places in hopes I can get hired somewhere else, so that I can escape this hellhole of a job I'm about to enter. I just can't do it.
Difference is, your brother performed his cheer routines as a way to motivate his team and have a laugh about it. My job will require me to do it in a way to embarrass and humiliate us and make us look like fools. So right now I'm going to send out a barrage of applications to places in hopes I can get hired somewhere else, so that I can escape this hellhole of a job I'm about to enter. I just can't do it.
Good idea. With your attitude you won't last long anyway. Of course, you'll have to explain your stretches of unemployment and why you couldn't hold onto an entry level retail job to prospective employers. I think that without significant changes, you are looking at a life of under employment at best and frequent unemployment.
How about you actually work there before you start complaining about the place? Going in with the atitude you have, you will not last long because everything is already a negative with you.
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