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Hello-
I am currently trying to figure out what I want to do with my life. I am a college graduate (2011, B.S. Business Technology and Management). I have worked my way up at my current employer/job as a Product Specialists (aka Technical Support) where I am off the phone about 80% of the time. It is still a customer service type job, and I would like to switch into a non-customer service type job. I am not talking about factory work, but something "behind the scenes".
Ideally, I would like to come to work, go to my desk, plug in my headphones, jam to some toons. I would ideally like to work on projects- reports, excel documents, research, marketing etc etc etc. I would like to have the option to work from home, or from the office if I could (I currently have this, although limited). The only contact I would like are from my coworkers and superiors.
Does such job exists? Any suggestions for me?
Thank you!
Have you considered learning computer programming skills? For the most part, computer programmers and developers are not considered customer-facing positions.
There are tons of positions like that. Too numerous to list, but one can't just step into them without some experience or something. Most sorts of analysts (BI, data, etc.), any accounting/bookkeeping, paralegal, claims processor, medical coder or biller, programmer, project or product manager, construction worker, electrician or plumber or anything like that employed by a general contractor, and many many others.
LOTS of jobs like that, and many pay good money, but you rarely start there, that's a job you work towards.
Learn how the product you support REALLY works at a system level. Who configures it? Who developed the code that makes it work? When your systems have issues, who do they call? Head down that path. Talk to those folks. If you are supporting some sort of software, someone set that all up - figure out who!
Programmers, developers, etc., work like that a lot. As do QA people.
You will need to learn some computer skills beyond Excel.
As for listening to some music. That's fine by me as long as it's on headphones and you are getting your work done. AND you take them off the instant the phone rings or someone enters your work space.
Moving into a programming/development role will fit the bill. Generally you have your CRs (tasks) to do and are left to do them. As long as you get your stuff done on time you won't have much interaction.
I currently work as tier 3 helpdesk, and I never actually interact with the customer. All of my communication is either via email or in the ticketing system with tier 2 or my manager(s). Its a nice middleground where I still get to help people (this is something that I like to do) but I don't have to be on the phone with angry users.
As an IT systems engineer, I've never had to answer calls and can go days without speaking to anyone outside of my own group. I do have to coordinate with other teams such as storage and the DBAs, though basically never speak to anyone outside of IT.
I also work remotely 2-4 times a week. By "jam to some toons" I assume he OP simply meant he wants a job where he can focus on tasks uninterrupted.
Work is usually a typical 8 hours a day and after hours work is usually planned. I come and go as I please, have more paid time off than I know what to do with and am compensated extremely well.
My advice is to aim for medium sized companies (6000-10000 employees) with a fat IT budget and is completely internal IT. I say this because the work conditions I described can vary to an extreme if you work for... Let's say... A global organization who outsources, operates over multiple time zones, and has established SLAs for an external client. Stay away from that noise, it'll claim years off of your life in stress.
This is just one option of many jobs with the independence and criteria you seem to be looking for. I'd stick with IT because it seems that's where your experience is and stay away from supervisor/management roles, including project management, otherwise you'll seldom have time for your toons.
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