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Basically, the company instituted a new program where the store employees are being asked to lie to customers so that the store can get more profit. Is something like this very common in retail business'? Is there any kind of organization that oversees business' for shady/unethical business practices, or are they allowed to pretty much do whatever they want for more profit even if it means employees are told to lie?
Basically, the company instituted a new program where the store employees are being asked to lie to customers so that the store can get more profit. Is something like this very common in retail business'? Is there any kind of organization that oversees business' for shady/unethical business practices, or are they allowed to pretty much do whatever they want for more profit even if it means employees are told to lie?
Basically you are wrong, the employee in an effort to make their numbers are choosing to lie to the customer. The company is pushing up-sales, pre-orders, and cross-sales. This is a normal part of business all aspects of retail do this. The company is monitoring these employees to see who can sell in all these categories and getting rid of the rest as simply non-productive. Nowhere in the article did it say the company was asking it's employees to lie to customers, plus if corporate finds out that a store is not selling new games in a effort to meet quotas, those employees would be gone right quick and in a hurry. As for an organization to look over them, it's called the game manufacturer, if they find out that a company is not actively pushing and lying about the stock of a newly released game, Gamestop would find themselves on the end of a lawsuit very quickly, and severed business relationships.
Basically you are wrong, the employee in an effort to make their numbers are choosing to lie to the customer. The company is pushing up-sales, pre-orders, and cross-sales. This is a normal part of business all aspects of retail do this. The company is monitoring these employees to see who can sell in all these categories and getting rid of the rest as simply non-productive. Nowhere in the article did it say the company was asking it's employees to lie to customers, plus if corporate finds out that a store is not selling new games in a effort to meet quotas, those employees would be gone right quick and in a hurry. As for an organization to look over them, it's called the game manufacturer, if they find out that a company is not actively pushing and lying about the stock of a newly released game, Gamestop would find themselves on the end of a lawsuit very quickly, and severed business relationships.
Correct.
As usual, it's easy to judge quickly without an actual understanding of how business works.
This article is another example of employees coming up with a workaround when faced with a challenging sales goal.
Never good to deceive the customer. Some retail outfits have a reach the goal at any cost attitude. With bigger stores the volume of shoppers is large si they dont care.
I managed a retail outfit and made darn sure repeat customers were built and They walked away happy, with motivation to reach the goal that way.
And this is why I don't go to Gamestop or similar. Amazon never tries to sell me a used game when I want to purchase it new. If it's not in stock I go elsewhere where it is in stock.
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