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Say if a customer ruffles your feathers, or otherwise does something to annoy/offend you. is it professional to "accidentally" forget to do a job for him/her?
Obviously, good customer service is vital. However, a customer who is not served well now and then is now biggie, is it? It could be down to human error, rather than "accidentally" forgetting to serve them, right?
A professional is a person who is paid to do a job. To be a true professional one would be even more attentive and do a better job for a person like this. If for no other reason, it makes you better than the customer.
When you are a true professional, you leave your feelings at home.
and most of us who have worked or are working retail knows that leaving your feelings at home 100 % of the time is impossible. Especially when dealing with pain in the ass customers.
and most of us who have worked or are working retail knows that leaving your feelings at home 100 % of the time is impossible. Especially when dealing with pain in the ass customers.
and most of us who have worked or are working retail knows that leaving your feelings at home 100 % of the time is impossible. Especially when dealing with pain in the ass customers.
Not true in commissioned retail sales, its all business, and yes they can be
a royal pain you know where. When a customer is spending hundreds
or thousands of dollars I'm going to remain as professional as possible,
and trust me it pays off in the pay check.
Unless the customer was being a racist or something offensive along those lines, I'd take the high road. When I was in sales I can think of one or two times that I had to fire my customer because they were so truly offensive that no one in the company could deal with them, incuding the owner. Sometimes you just have to cut your losses.
When I was in customer service it took me a long time to build up some guts but when I got pregnant I decided 'whatever' and I started a policy that if a customer got abusive/used swear words at me, or insulted me, I'd tell them one time, I am not helping them unless they stop immediately.
If they didn't, I hung up on them. I never got in trouble for it. I was the top rep many times running.
I told the manager if you think I am here to be abused, forget it. No one needs that or should have that at work. Sometimes the customer is just a JERK.
at 7 bucks an hour you dont get to spit in my face. shop somewhere else or go home or the welfare dept or public school where you learned to talk to people like that who are trying to help you. public behavior stinks. there is a reason civil servants get paid good. to let people talk ugly to them all day w/o blowing up--its a skill , it takes good pay to get that service --dont expect it at walmart.
Last edited by Huckleberry3911948; 08-02-2009 at 08:48 AM..
I know when I did work in retail, I might promise a customer a manager will come and things like that.
I would have a long line of people and it would slip my mind whether or not the manager came to talk to that person or not.
It's very easy to forgot especially during busy times.
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