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Think Carefully Before Buying A Kia Automobile
Posted 10-17-2019 at 02:47 PM by Glenn Ross
THINK CAREFULLY BEFORE YOU BUY A KIA
How Kia ran off a brand loyal customer who had already decided to purchase another one and would probably have purchased more.
One evening I left a pizza parlor and had driven about a quarter mile when my engine blew. My car was a 2012 KIA Sportage purchased brand new in 2013. I loved that car, and because it was a turbo, all of my oil changes and other maintenance work was done at the dealership where I bought the car. I only purchased a few tires and a battery elsewhere. 98% of the gas I put in the car was Top tier, to protect the engine.
2012-2016 Kia engines (along with parent, Hyundai’s) have been the subject of numerous recalls for engine issues. My Sportage was not involved in that, but involved in a separate recall having to do with oil pan leaks.
My car was covered by a 100,000 mile power train warranty. The engine blew at 101,100 miles. It turns out there was no oil in the engine. The Kia dealership technician reported there were no external oil leaks. I never saw any indication of a “Check engine light,” or any other warning on my dash.
After a month of phone calls and waiting, Kia Corporate office declined to pay for another engine. I had to continually call them and twice they told me they would escalate my case, only to find out when I called back they had not done so. The whole process took more than a month to resolve. Evidently, they have a lot of cases to wade through. Or they’re just incompetent. I don’t know. Their Kia Customer Care folks sound very friendly on the phone, but they suck at follow up.
I’ve had several cars pass the century mark on mileage and far exceed the Kia. I had a 2003 Ford Taurus that made it to 128,000 miles before trade-in and the engine was performing just fine. Our 2004 Sienna Minivan made it to 148,000 miles and again, it wasn’t the engine that was the issue.
“Well, why didn’t you check the oil?” Fair enough. None of the cars above ever needed to have the oil checked in between oil changes. They lasted much longer. Why should the KIA? I had the oil changed every 5,000 miles. The owner’s manual says you should check the oil every time you put gas in. Who does that anymore?
I had planned to turn the Sportage over to my college-aged son and purchase a Kia Telluride or one of their full-size sedans (I had already gone out looking at them) but not anymore. Tomorrow, I’ll pick up my 2020 Toyota at the dealership.
I’d have been happy with a used engine with a $50,000 mile warranty, the cost of which would have been recouped on my next purchase. Not gonna happen now.
Be careful if you purchase a KIA. And check your oil on a regular basis, especially if it’s not under warranty.
#Kia #kiaengine #custserv #customerservice #gotohellKia #sportage #kiarecall
How Kia ran off a brand loyal customer who had already decided to purchase another one and would probably have purchased more.
One evening I left a pizza parlor and had driven about a quarter mile when my engine blew. My car was a 2012 KIA Sportage purchased brand new in 2013. I loved that car, and because it was a turbo, all of my oil changes and other maintenance work was done at the dealership where I bought the car. I only purchased a few tires and a battery elsewhere. 98% of the gas I put in the car was Top tier, to protect the engine.
2012-2016 Kia engines (along with parent, Hyundai’s) have been the subject of numerous recalls for engine issues. My Sportage was not involved in that, but involved in a separate recall having to do with oil pan leaks.
My car was covered by a 100,000 mile power train warranty. The engine blew at 101,100 miles. It turns out there was no oil in the engine. The Kia dealership technician reported there were no external oil leaks. I never saw any indication of a “Check engine light,” or any other warning on my dash.
After a month of phone calls and waiting, Kia Corporate office declined to pay for another engine. I had to continually call them and twice they told me they would escalate my case, only to find out when I called back they had not done so. The whole process took more than a month to resolve. Evidently, they have a lot of cases to wade through. Or they’re just incompetent. I don’t know. Their Kia Customer Care folks sound very friendly on the phone, but they suck at follow up.
I’ve had several cars pass the century mark on mileage and far exceed the Kia. I had a 2003 Ford Taurus that made it to 128,000 miles before trade-in and the engine was performing just fine. Our 2004 Sienna Minivan made it to 148,000 miles and again, it wasn’t the engine that was the issue.
“Well, why didn’t you check the oil?” Fair enough. None of the cars above ever needed to have the oil checked in between oil changes. They lasted much longer. Why should the KIA? I had the oil changed every 5,000 miles. The owner’s manual says you should check the oil every time you put gas in. Who does that anymore?
I had planned to turn the Sportage over to my college-aged son and purchase a Kia Telluride or one of their full-size sedans (I had already gone out looking at them) but not anymore. Tomorrow, I’ll pick up my 2020 Toyota at the dealership.
I’d have been happy with a used engine with a $50,000 mile warranty, the cost of which would have been recouped on my next purchase. Not gonna happen now.
Be careful if you purchase a KIA. And check your oil on a regular basis, especially if it’s not under warranty.
#Kia #kiaengine #custserv #customerservice #gotohellKia #sportage #kiarecall
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