AT&T U-verse?

[kitty_purry]

Comcast is also just as bad. Price-wise U-verse is where it's at if it's available in your area.

[Silkroad]

Just moved to 78757, formerly 78759. Uverse at old address worked great. New address Uverse works 10p until around 10a the next morning, but no signal during the day. They've tried to fix it three times without success. I work from home, or at least I did until moving here last week. Any ideas what might be causing it?

[eileenkeeney]

Originally Posted by CptnRn

Not as bad as Time Warner in my experience. Never before or since have I had a customer service experience so upsetting that I was throwing the phone against the walls.

They are all bad, and they are all irritating.

They all make one go through more communication than necessary to cancel service. With CLEAR, The first person I spoke with should have been able to just do the cancel, she had all my information. The only thing I had to stay on the line an extra 20 minutes for, was for someone to make multiple attempts to keep me as a customer. But I did get it successfully cancelled.

With Time Warner, the last time I cancelled, I had to make a complaint to the BBB, and then someone contacted me, and cancelled it based on the date I first made the request.

So why did I go back to Time Warner?
I had CLEAR for a few years. Then I switched back to Time Warner.
The quality of the connection is so significantly superior, I am not sure I will ever go back to CLEAR.
It just does not make sense to pay that much for an inferior home internet signal. Their mobile service might make more sense.

Had CLEAR originally offered me the price they offered me when I told them why I was canceling, maybe I would have stayed with them.
I very much dislike that marketing technique.
I might be willing to pay half as much for their inferior connection, but I won't pay CLEAR the same price I can pay Time Warner for a much superior connection.

They all have sales and cancellation policies that are so irritating, that if any competitor offers me a reasonable internet signal without that irritation, they will have my business. Even if I can cancel at anytime, it should not take 20 or more minutes on the phone to execute the cancel.

I should be able to cancel online. They claim for security reasons, yet they can take my payment information online. Why would security be less of an issue for taking my payment information than canceling my service?

[tfresca]

Originally Posted by Silkroad

Just moved to 78757, formerly 78759. Uverse at old address worked great. New address Uverse works 10p until around 10a the next morning, but no signal during the day. They've tried to fix it three times without success. I work from home, or at least I did until moving here last week. Any ideas what might be causing it?

It's a bad line from the curb to your house. I had a similar problem but they fixed it. I'd switch to cable they have all the kinks worked out.

[phone man]

Originally Posted by Silkroad

Just moved to 78757, formerly 78759. Uverse at old address worked great. New address Uverse works 10p until around 10a the next morning, but no signal during the day. They've tried to fix it three times without success. I work from home, or at least I did until moving here last week. Any ideas what might be causing it?

What street did you move to. I may be able to offer some insight.

[df175]

One fact not mentioned in this thread is that Uverse has a 250GB data cap, however, as far as I know, it's not being enforced at this time, but that could change.

Time Warner has no usage cap.