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Below is my latest correspondence with [Mod cut.] concerning their refusal to honor their warranty. I will be posting updates. If you are expecting a real warranty support program, buy a Honda or Toyota.
I will be posting updates.
You are well aware of the transmission problem as this issue has been reported to you in 2018 and the vehicle was taken to [Mod cut.]for evaluation as you suggested. You also have the dealers report which states that the "transmission was operating as designed". Note that the dealer did not state that the transmission was operating properly but stated that the transmission was operating as designed. The dealer also stated that he had another customer which reported the same problem with a Santa Fe.
You are also very much aware that my last communication with you not only addressed the transmission problem again but reported a problem with the engine stalling and shutting down after several violent surges (this issue has now occurred on four separate occasions). You completely ignored that issue in your last response. You are aware that the vehicle is not in warranty at this time but was in warranty when the problem was reported. Bottom line is [Mod cut.] does not honor their warranty and simply attempts to stall their customers and hope to wear them down.
[Mod cut.] will hear from me again. Your response states that "you may need to replace your transmission" but fails to state that the problem was reported when the vehicle was in warranty.
I only need to hear from you that [Mod cut.] is going to honor their warranty and replace the transmission or not honor their warranty and refuse to repair their defective product. I will be posting updates on the [Mod cut.] forum.
Moderator note 08/29/2019: Consumer complaints are not permitted. The brand name has been deleted from all posts in this thread.
Last edited by PJSaturn; 08-29-2019 at 10:43 PM..
Reason: Brand name deleted.
To show the other side of the equation, I bought a used [Mod cut.] Limited with 35,100 miles on the clock. At 35,900 miles, the navigation failed to operate as designed. I brought the car to a dealer. He promptly diagnosed the problem as the antenna and replaced it under warranty. At 36,100 miles, the navigation malfunctioned again. The same dealer didn't hesitate to replace the entire navigation unit under warranty. No questions asked on a car I'd purchased used and barely drove 1000 miles.
I think the individual dealer plays a large part in the warranty process.
Last edited by PJSaturn; 08-29-2019 at 10:16 PM..
Reason: Brand name deleted.
You also have the dealers report which states that the "transmission was operating as designed". Note that the dealer did not state that the transmission was operating properly but stated that the transmission was operating as designed.
If it’s operating as designed then it is operating properly. The dealer can’t fix something that technically isn’t broken. You may not like it, but it is what it is. All you can do is hope [Mod cut.] releases a software update to improve it.
Last edited by PJSaturn; 08-29-2019 at 10:17 PM..
Reason: Brand name deleted.
Whoooaaa....let's back up here and explain how a 2017 [Mod cut.] with a 10 year/100,000 mile power-train warranty is "not in warranty at this time". Are you saying that you have over 100,000 miles on this car?
Last edited by PJSaturn; 08-29-2019 at 10:20 PM..
Reason: Brand name deleted.
Whoooaaa....let's back up here and explain how a 2017 [Mod cut.] with a 10 year/100,000 mile power-train warranty is "not in warranty at this time". Are you saying that you have over 100,000 miles on this car?
Warranty may be 5/60 if bought used
Last edited by PJSaturn; 08-29-2019 at 10:21 PM..
Reason: Brand name deleted.
The warranty IS 5 years or 60,000 miles as a used [Mod cut.] and has limits. Had the original poster done the slightest research he would have found the dual clutch semi automatic transmission a major fail since 2016. Almost ever car mag has had articles about the transmission failures and [Mod cut.] not addressing the issue by claiming it is not a failure, that the transmissions are functioning as designed. Any time you're buying a used car, ALWAYS do the homework by researching a cars reliability for the YM you are considering. That's true of anything you buy used. Buyer beware is most important when buying a used car. You can post to all of the forums you want OP but you are just as much at fault for not doing the homework as [Mod cut.] is about the transmission. I'd suggest doing the homework and trading it off. It certainly isn't going to get any better.
Last edited by PJSaturn; 08-29-2019 at 10:23 PM..
Reason: Brand name deleted.
As the original owner of a 2017 [Mod cut.], I didn't realize there was that distinction. But I checked and you're right - for subsequent owners it's 5 years/60,000 miles.
I hope the OP returns filling in more detail as I'd like to know more about the problem he's having.
Last edited by PJSaturn; 08-29-2019 at 10:23 PM..
Reason: Brand name deleted.
The warranty IS 5 years or 60,000 miles as a used [Mod cut.] and has limits. Had the original poster done the slightest research he would have found the dual clutch semi automatic transmission a major fail since 2016. Almost ever car mag has had articles about the transmission failures and [Mod cut.]not addressing the issue by claiming it is not a failure, that the transmissions are functioning as designed. Any time you're buying a used car, ALWAYS do the homework by researching a cars reliability for the YM you are considering. That's true of anything you buy used. Buyer beware is most important when buying a used car. You can post to all of the forums you want OP but you are just as much at fault for not doing the homework as [Mod cut.] is about the transmission. I'd suggest doing the homework and trading it off. It certainly isn't going to get any better.
Only the [Mod cut.] has the DCT, and we’re not sure that’s what the OP has. The vast majority have the 6 speed automatic which has actually been a pretty good transmission (considering it was designed by [Mod cut.] ).
Last edited by PJSaturn; 08-29-2019 at 10:26 PM..
Reason: Brand name deleted.
Only the [Mod cut.] has the DCT, and we’re not sure that’s what the OP has. The vast majority have the 6 speed automatic which has actually been a pretty good transmission (considering it was designed by Hyundai ).
That is exactly right.
If there was ever a post lacking in "homework", it is the one to which you're responding.
Last edited by PJSaturn; 08-29-2019 at 10:27 PM..
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