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I am not really surprised. If you think about it; take people with different personalities and confine them in a small enclosed space...recipe for disaster.
People used to understand the concept of professionalism. Flying (and doing business of any kind) was so much more pleasant then.
I don't know if this is caused by cutting corners in their work education or a lack of boundaries in general. Perhaps it's a result of inflated ego - that a worker's personal problems are more important on the job than doing a good job. Or maybe its low self-esteem that causes people not to live up to their expected self-image. Of course it could always be that elephant in the living room, drug/alcohol problems.
At any rate it's a real pain for the rest of us when workers haven't learned to deal with their personal issues in a constructive manner.
I"m not surprised in the least. As I made clear in the forum before, my experience is that Delta flight attendants have been the rudest (by far) that I've come across. Note, this has only been true for my domestic flights; on international flights, I've found Delta flight attendants to be a joy.
How many flights are there per day, per year in the U.S. And how often does this happen?
It is the kind of hissy fit stuff that passes for news all the time in the U.S.
When you've spent a chunk close to a thousand dollars on safe, efficient, healthy flight service do you want to have to deal with some idiot's personal dysfunction?
When you are spending money and inconvenienced by someone's "hissy fit" do you just shrug it off and never mention it? I don't think so.
Guess the questions are, "What is a reasonable expectation of the airline? What am I paying for?" And I believe Delta answered that itself in their apology.
When you've spent a chunk close to a thousand dollars on safe, efficient, healthy flight service do you want to have to deal with some idiot's personal dysfunction?
No, but - alas - it happens all over the place in many situations. But I haven't found it to be newsworthy, and that applies to this incident. It's part of life.
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When you are spending money and inconvenienced by someone's "hissy fit" do you just shrug it off and never mention it? I don't think so.
It depends entirely upon the situation - have I lost money as a result, have I been seriously inconvenienced and, if so, do I believe that my complaint will resolve my loss and/or inconvenience and is it likely to prevent this happening again to me or others. If the answers to these considerations are, no; then I don't get a high from outraged indignation. Some people do. Fine, not my style.
And in a situation such as the one that started this thread, I am certainly not going to feel personally aggrieved. The airline in this case obviously handled the case, no reason for me to get bent out of shape by it.
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Guess the questions are, "What is a reasonable expectation of the airline? What am I paying for?" And I believe Delta answered that itself in their apology.
You clearly would have taken it more personally than I would have. As for Delta's apology, they would apologize if someone complained that a flight attendant picked booger on their flight or scratched their crotch quickly.
No, but - alas - it happens all over the place in many situations. But I haven't found it to be newsworthy, and that applies to this incident. It's part of life.
If that's true, then it's a sad commentary on life today. We all have our issues, but members of an airline flight crew should have enough maturity and professionalism to put them aside for the sake of their duties. I, for one, don't consider it merely a "part of life" to see white collar professionals engaging in fisticuffs, much less in front of the customers who pay their salaries and who are counting on them for leadership in the event of an emergency.
At least they were able to divert to SLC, A Hub for Delta, So there were Reserve/ReTasked 757 FA's available.
The flight was only (I think I saw) 75 min late getting into MSP, So to "Top off" the tanks, re-crew, do the reports, ReCater, New Flight plans that not a bad turn.
If they had to divert to a Non Delta Hub City, odds are the flight would have to be canceled, or would be hour 4+? Delayed so they could fly in new FA's and Probably Cockpit Crew, (They would probably Time Out waiting for the FA's to be flown in).
Actually, I believe that flight attendants (at Delta and other airlines) can work on any aircraft that their airline flies (unlike the pilots). But you are correct in that SLC is a Delta hub, and a crew base with reserve F/As standing by.
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