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United (again) screws up - issued 2 boarding passes for the same seat. The 2 year old (27-months) had to give up his seat and sit on mom's lap for 3 1/2 hours (Houston > Boston) while his seat went to a standby passenger. Mom didn't want to make scene and get bumped, and was told that United could only issue a refund if they cancelled her return trip.
The publicity has resulted in a refund and a voucher, and a "working with our gate staff to prevent this from happening again".
Safety and FAA regulations get ignored when the flight is full.
Stuff happens. What is bad here is United's response. They should have resolved it when the standby passenger showed up. They should have sent the standby off the plane if this kind of error is made. It's silly that they did nothing until there was publicity about it.
Stuff happens. What is bad here is United's response. They should have resolved it when the standby passenger showed up. They should have sent the standby off the plane if this kind of error is made. It's silly that they did nothing until there was publicity about it.
Exactly that child should not have sat on its mother's lap in such a situation. The flight attendants should have realized the situation before takeoff and the plane should not have even left the gate.
Now that it's made its way to the press, How much of a fine will the FAA Hang on UAL after the FAA 'investagation'?
Maybe 100K ???
So much for UAL, we are empowering the Gate Agents to do the right thing...
I know UAL need to get the plane moving and time is limited. But I'm not really buying the BarCode did not scan correctly. Unless UAL Software is bad that its allowed two boarding passes with the same seat assignment.
Now that it's made its way to the press, How much of a fine will the FAA Hang on UAL after the FAA 'investagation'?
Maybe 100K ???
So much for UAL, we are empowering the Gate Agents to do the right thing...
I know UAL need to get the plane moving and time is limited. But I'm not really buying the BarCode did not scan correctly. Unless UAL Software is bad that its allowed two boarding passes with the same seat assignment.
I can buy it, but I don't buy it as an excuse for not doing the right thing.
What is this like the 6th major PR disaster for United this year? The worst one was the only man who got knocked out by a UA employee and when he threatened to sue back in 2015, United freaked out and said they should shut down and dump his mileage account if he tried.
Sounds like the mother might have been trying to scam the system.
The adult buys the tickets but acts like the kid is a lap so the child's ticket isn't scanned by the agent. If the seat remains unfilled, they refund that ticket and their kid rides for free. If the seat is sold, they bark how the ticket scanner must have made a mistake and get an apology from all plus apology perks. As we all know, it doesn't matter if they check in or not. If the ticket isn't scanned at boarding, it shows the seat as available.
So after the seat is sold to someone else, she decides it's better to lap the kid and complain later. I have never heard of a flight attendant not dealing with a seat duplication immediately. And if they knew the kid was over two, the agents would never have let her board without a seat.
This just happened on Delta Airlines recently I think.
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