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Since I am a landlord, I fire customers when they stop paying, when they are doing damage, and when they are very difficult to deal with. With kicking out tenants, it isn't a consideration whether or not their feelings get hurt.
If I am selling real estate and the buyer is difficult, I hide behind my agent, grit my teeth, and know I never have to deal with the buyer again once the deal closes.
Right now I have a "nice guy" customer, that always times his visit to 10 minutes before closing and then he wants to stay and talk for half an hour. Its very important to him to have my full undivided attention. I'm,just looking for the opportunity to say goodby.
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Well, it depends upon how well he is paying you.
Myself, I would look at my watch and tell him that it is closing time and I would love to stay and talk to him, but I have a doctor's appointment and can't be late. Do that every time and you will eventually train him to leave at closing time.
We've never fired a customer, but, once, we got fired from a contract "by mistake" and we refused to rebid, because they were a huge pain.
And we've big stupid amounts on contracts that we didn't want. Stupid amounts means that we are so high they would be stupid to take it, and if they took it, we'd be stupid to not do it.
I tutor English. I "fired" a student who expected me to keep my entire schedule open for when she needed her essays revised. Yes, English was her first language and there was no error of communication between us - she actually wanted me to not work during the week, in case she needed me.
Not sure I could have called her a customer, she never even paid me anyways, but it wasn't worth the money to go to court over. I blacklisted her with the other tutors.
ever heard of the 80/20 rule? 80% of your troubles come from 20% of your customers. Cut them loose, and many of them will come crawling back, behaving themselves after you have proven that you just wont put up with such behavior. You can cut your wasted time in half, freeing you to do things that make more money for you.
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