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I have a business in California and I got an ACH debit form a company called Consumers Energy based in Michigan. I have no affiliation with them and we pay our energy bill through Southern California Edison which is the provider for our energy.
We have never done business with Consumers Energy or have ever even spoken or emailed with them. Also when I look up complaints on this company, they seem to have a lot of complaints about business practices such as billing individuals random amounts of money and many other illegal business practices.
I called BofA and unfortunately they cannot do anything the fact that I did not notify them within the next business day. Seems like they just dusted their hands and do not want to get involved with this.
I've also been on hold calling this company for over 2 hours and seem to refuse to pick up the phone.
With a company with this bad of a reputation online and the fact that I'm in California and they only service the MI area, what are my options on getting my money back? Should I file a suit? If I do, how does that work? Would I file a suit in California since my account was opened and I am located in California?
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