Quote:
Originally Posted by jaypee
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I didn't read the linked article or this entire thread.
But Comcast (or Time Warner or any other cable company) trying to force the DOCSIS2 modems out is what I also think it is. Depending where you are, if you have legacy DOCSIS2 users on the system, it slows down the entire system. iirc, people in some of the larger cities had to replace their modems with DOCSIS3. All of Time Warner's approved list of modems are DOCSIS3 now.
I have been having the same Interent problem the OP describes. I also have a Motorola SB5101U, one that I own. I got DTA boxes from Time Warner and installed them about 2 months ago. I installed and activated one box, then I added the second box later that day. When I added the 2nd box, something TW did killed the Internet connection. I called, and they kicked it up to the level 2 support, and they "sent a signal to the modem" yadda yadda, but that didn't fix the Internet. I spent 2 hours repeatedly unplugging and resetting modem and wifi router to no avail, then I gave up. I figured it was the modem, which was a leased one from Time Warner. Last year, Surfboard SB5101U was still on the approved list for owner-purchase. I found a used one for $5 at a local thrift shop in 2011, so I duge it out and put it into service since the TW leased modem was apparently dead.
I connected my thrift store modem, called up TW, gave them the MAC, they looked through all the stuff on their end and said "That's an old modem. We actually don't even offer that model anymore." I countered that I am leasing that same thing from TW and thus it must still be okay to use since TW wasn't sending me a replacement. My thrift store modem also would not work. Later in the day, the problem mysteriously resolved itself. But periodically since then, usually between 5 and 6 AM, my wifi adapter will tell me "No Internet Connection" but the router is working properly. I have two routers, and I even changed routers for giggles, and still no wifi Internet. Then the problem will resolve itself within a half hour.
So when this happens now, I know to just wait and it will pass. The DOCSIS3 modem I am interested in just recently became available, and I want to wait to see what kind of reviews it gets. I don't want to pay top dollar for other stuff that's already 2-4 years old technology. That's why I am still running a thrift store modem. lol
eta: I have been having this weirdness with the Internet connection ever since I installed and activated the 2 DAT boxes. If you go to the Time Warner forum, there is a woman there who used to work for Motorola and she seems to have a good handle on how Time Warner communicates with and manipulates modems. But yeah, I have had this exact problem as the OP, with the same model of Surfboard modem. My routers are Netgear WNDR3400 V1 and WNR2000, I don't know what version. I can just about count on having Internet drop out between 5AM and 6 or 7AM.