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Quote:
Originally Posted by Peregrine
You don't need to do this unless you willingly gave them direct access to your computer. You said you called them. Did you give them access to your computer through a remote access program?
If not, you don't need to do this. As I said in the LONG post I wrote.
It's not.
Thanks, I appreciate the input!
Unfortunately I did, desperation makes one do stupid things I already removed that program and I'd downloaded a program called Total AV. seemed to be working for a while, lap-top functioning normally but then the screen would go black with veiled threats in red letters. Shut down with the power button, wait a while and reboot and it seems normal for a while.
Since you still get a virus message run Total AV again, scan all files on the drive. And I would also download malware bytes free version and run a full scan all files on the drive.
Location: By the sea, by the sea, by the beautiful sea
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Quote:
Originally Posted by james112
Since you still get a virus message run Total AV again, scan all files on the drive. And I would also download malware bytes free version and run a full scan all files on the drive.
I did run Total AV again and all seemed well for a few hours and then I go one of those thinly veiled threat messages that took up the whole screen, shut it down, let it sit and it went away.
My question now is I know you can restore Windows to a point in the past. Since this only happened a few days ago, will restoring the system to say like a week ago cure the problem?
Location: By the sea, by the sea, by the beautiful sea
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Well, I'm starting to believe I may have dodged a bullet. Installed Malwarebytes, first scan detected/quarantined 3 threats. all scans since came up clean, no problems with bank account and no further strange things happening with the laptop.
the screen came on with warnings and giving me a number to call which is allegedly MicroSoft Security.
Unfortunately, enough people fall for this that scammers keep doing it. The scam is tricking people into thinking their computer needs to be rescued, when in reality, rescue service phone numbers (Microsoft or anybody else) do not appear on people's computers when there is a problem.
Malwarebytes is good. Also some familiarization with Windows Security might be helpful:
Location: By the sea, by the sea, by the beautiful sea
68,352 posts, read 54,513,644 times
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Quote:
Originally Posted by akrausz
Unfortunately, enough people fall for this that scammers keep doing it. The scam is tricking people into thinking their computer needs to be rescued, when in reality, rescue service phone numbers (Microsoft or anybody else) do not appear on people's computers when there is a problem.
Malwarebytes is good. Also some familiarization with Windows Security might be helpful:
Somewhere in the past I'd read an article claiming Windows Security was all you really needed. Maybe so but Malwarebytes was quick and painless and a small price to pay for seemingly solving my problem. All seems well and fingers crossed it actually is.
Well, I'm starting to believe I may have dodged a bullet. Installed Malwarebytes, first scan detected/quarantined 3 threats. all scans since came up clean, no problems with bank account and no further strange things happening with the laptop.
Great! Let us know if it doesn't come back in a few days or so. If not, looks like Malwarebytes removed it. The free version does not have real time prevention so you have to do a manual, or scheduled scan, yourself. Totally worth it. I don't use an AV but I do use Malwarebytes. Never click on popups, email attachments or links, or download risky programs.
Location: By the sea, by the sea, by the beautiful sea
68,352 posts, read 54,513,644 times
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Quote:
Originally Posted by james112
Great! Let us know if it doesn't come back in a few days or so. If not, looks like Malwarebytes removed it. The free version does not have real time prevention so you have to do a manual, or scheduled scan, yourself. Totally worth it. I don't use an AV but I do use Malwarebytes. Never click on popups, email attachments or links, or download risky programs.
They offered me the first year for $2.81/mo and given all the aggravation I've had I thought that quite a deal. The first scan said 3 problems detected and quarantined. After that I like how it automatically runs a scan in the background when I boot it up and even more like the little window that appears when the scan is done saying no problems detected. So far, so good.
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I already removed that program and I'd downloaded a program called Total AV. seemed to be working for a while, lap-top functioning normally but then the screen would go black with veiled threats in red letters. Shut down with the power button, wait a while and reboot and it seems normal for a while.
