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You need to get a bootable CD so you can boot the computer without using the infected drive. If you have a bootable Windows installation, you may be be best off just reinstalling Windows from scratch at this point.
Otherwise, if you want you can get it booted from the CD and hopefully run AVG and Malwarebytes from the CD-based operating system.
You need to get a bootable CD so you can boot the computer without using the infected drive. If you have a bootable Windows installation, you may be be best off just reinstalling Windows from scratch at this point.
Otherwise, if you want you can get it booted from the CD and hopefully run AVG and Malwarebytes from the CD-based operating system.
I don't understand this? I don't. I also have malwarebytes, how in the world, after paying for PC tools, and Avast, did these viruses happen? I paid over 100.00 for protection??????
and how do I even get in there to reinstall? It won't allow me in?
course, I don't know that much about computers...?
Just because you have them doesn't mean you used them.
If you had 86 viruses after you installed Avast it means you were not using it. It was not updated, and/or it wasn't scheduled to scan your computer regularly. And you eventually (or already) had a virus that was aware of the protection programs you bought and shut it down when you did finally do a scan.
Did you get any CD's with your computer? Do you still have the manual for your computer?
There should be some way for you to restore your computer to the way it was when you bought it. That is probably the least painful way to get you back up and running.
Just because you have them doesn't mean you used them.
If you had 86 viruses after you installed Avast it means you were not using it. It was not updated, and/or it wasn't scheduled to scan your computer regularly. And you eventually (or already) had a virus that was aware of the protection programs you bought and shut it down when you did finally do a scan.
Did you get any CD's with your computer? Do you still have the manual for your computer?
There should be some way for you to restore your computer to the way it was when you bought it. That is probably the least painful way to get you back up and running.
I was running Avast, every week, honest....and pc tools....however, I couldn't update Avast....
Yes, I still have everything, with my computer....
my cousin's son said, almost every website you go into you can pick up a virus...she went into Rachel Ray's site and now is getting tons of emails a day...I go into the Food networks a lot...for receipes...also I do product comparisons...sheesh????? I know I must be doing something wrong, however, I did run scans constantly...
I was running Avast, every week, honest....and pc tools....however, I couldn't update Avast....
You picked up one virus or piece of malware a long time ago that disabled Avast, and that opened the floodgates. Your mistake was not noticing that your virus scanner was totally disabled and then you kept using your computer. You might as well not bother installing a virus scanner if you're not going to use it.
Okay, your Avast couldn't update. That means it couldn't recognize the new viruses, and could not stop them.
That was the hole they got through.
So, get your manuals and look through them on how to restore your computer to it's factory state. There may be a CD. There should be some fairly simply instructions. If you can't find them, there should be a support phone number. The company that built the computer should be able to step you through restoring it.
Then, when you do get it restored, immediately install Avast and Malwarebytes, and make sure they update. If Avast won't update it, call them and get it fixed FIRST. As long as you are running an outdated virus program, you will probably get infected.
Then do all the Windows Updates from Microsoft Update. Many of those close security holes that have been exploited by nasty people on the internet.
Then, while you are surfing, don't click on pop-ups anywhere except in the little X at the top right. If they have a "Close" or "Cancel" button, don't click that. It's a trick.
I was running Avast, every week, honest....and pc tools....however, I couldn't update Avast....
Yes, I still have everything, with my computer....
my cousin's son said, almost every website you go into you can pick up a virus...she went into Rachel Ray's site and now is getting tons of emails a day...I go into the Food networks a lot...for receipes...also I do product comparisons...sheesh????? I know I must be doing something wrong, however, I did run scans constantly...
thanks....
An antivirus app that's not updated is not much use. There are nasties out there that can bypass any AV app and infect you if your not careful. It's common that hackers will infect popular websites to distribute their malware, happens all the time. If you have a recent data backup the easiest option is to run the PC mfg's recovery tools and reinstall Windows.
I'm parking my computer for the winter and going to the library.
Or spend 50. on some techie running around town with a logoed Volvo
and have him reset you comp.
Has the OP tried to reboot, update AV, and try again. That is always the first step with Windows problems.
Next, unlikely there are 86 viruses. Probably 86 tracking cookies. Unless you visit porn sites, your chances of browsing leading to a true virus infection are not high. Email is more likely, especially those leading to poisoned sites.
Finally, bootable CD have gone the way of the DoDo. Think bootable thumb drive. Probably best to have a pro come in. They'll bring their own bootable drive with tools already on it. The process can be tricky for someone who does not know computers well, and includes accessing BIOS/UEFI settings.
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