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When a young man came into a Raleigh, N.C., Target store to buy a clip-on tie for a Chick-fil-A job interview, he was told they were all out. Then, employee Dennis Roberts offered to show him how to tie a standard tie. Shopper Audrey Mark noticed the tie tutorial, snapped a picture and posted it to the store’s Facebook page.
Cool! Hopefully he got the job. Chik-Fil-A almost have to give him the job now since it's all on the news. If it's found out he didn't, anonymous individuals would probably give that store a hard time.
It's really more than just good customer service. It is an example of kindness. Kindness rates very high on my scale of importance. I've been on the receiving end of it a few times in my life.
It's really more than just good customer service. It is an example of kindness. Kindness rates very high on my scale of importance. I've been on the receiving end of it a few times in my life.
Totally agree with you, disregard the bitter negative nancies.
This isn't about customer service at all. Customer service is a broad term, and as it applies to places like Target, it's simply a clerk responding to a question or providing some assistance.
In this example, as the nervous young man was looking for a clip on tie but couldn't find any, I'd say that the majority of clerks around the country would have simply told him sorry, we don't stock those, you might try another store down the road. Or something along those lines.
What these Target employees did was much more. They went above and beyond simple customer service. They taught him a few important life lessons, showed him how to tie a tie, how to properly dress and present yourself to an interviewer, and tips on answering interview questions. And then other Target team members cheered him on. Not because they were doing it for attention or publicity, but because it came out of the goodness of their hearts. That doesn't happen often in life.
And I like the context of the situation too. A young black male looking for a job and going out of his way to dress himself. A contrast to the constant media portrayal of young black males as criminals and thugs.
A simple event, that happened to be caught by chance by a shopper, and a nice respite from the usual news stories.
It's really more than just good customer service. It is an example of kindness. Kindness rates very high on my scale of importance. I've been on the receiving end of it a few times in my life.
Quote:
Originally Posted by Suburban_Guy
Totally agree with you, disregard the bitter negative nancies.
What these Target employees did was much more. They went above and beyond simple customer service. They taught him a few important life lessons, showed him how to tie a tie, how to properly dress and present yourself to an interviewer, and tips on answering interview questions. And then other Target team members cheered him on. Not because they were doing it for attention or publicity, but because it came out of the goodness of their hearts. That doesn't happen often in life.
A simple event, that happened to be caught by chance by a shopper, and a nice respite from the usual news stories.
and many reps to you^^^. Those employees also bought the tie for him and went above and beyond
their job description. I for one am glad it made the news because they were caring and kind people.
It's pretty pathetic that giving good customer service is a newsworthy event.
Giving good customer service would have been for the team to just direct him to the non clip on ties. Instead, they told him how to tie it and even gave advice on landing the job at the interview. This is not 'good customer service'. These people went above and beyond their job descriptions.
I would much rather hear news about this, then about the typical depressing things.
Kudos to these employees who care.
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