'You can sit in your seat or you can be left behind': Delta passenger forced to fly in seat stained with feces
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They wouldn't force you, but they can tell you to get off the plane then
And it's rather unwise to argue with flight crew on planes right now. Better to take your argument off the plane back into the airport
Yep. I would have documented the problem with photos and then gotten off the plane. And then I would have called Delta's Customer Care line. If that did not end satisfactorily, Edward Bastian, CEO of Delta Airlines, would have heard from me. There is absolutely no excuse for a flight crew to force a passenger to sit in another person's (or animal's) bodily waste. That's completely unacceptable.
Last edited by randomparent; 11-06-2018 at 09:40 AM..
Reason: missed a word
Sometimes, you read a story that makes you shake your head in true disbelief.
I'm struggling to believe this. I believe the whole part about there being feces there, but a customer service agent saying "what do you want me to do about it?" is a little hard to believe. Did he make it clear to the agent that he was not complaining about a cleaned up encounter - that the feces was in fact still there?
Maybe though.
I agree. There are potential health risks involved, and not only to the passenger assigned to that seat. I hope the passenger wrote a letter to the local health board, as well as to the airline.
Have you flown? Generally you're jammed in between people going to down the aisle to your seat and you usually are just trying to plop down and get out of the way; you get situated after you're out of the aisle. I can easily see how someone could just swing into the row and sit down without noticing first. Wth expects that they may be sitting in some fake service dog's nasty diarrhea? I hope he does sue them. That was inexcusable.
Agree! Who thinks to look if there's poop in their seat? I mean like WTF?
Quote:
Originally Posted by ClaraC
Sometimes, you read a story that makes you shake your head in true disbelief.
I'm struggling to believe this. I believe the whole part about there being feces there, but a customer service agent saying "what do you want me to do about it?" is a little hard to believe. Did he make it clear to the agent that he was not complaining about a cleaned up encounter - that the feces was in fact still there?
Maybe though.
He also has a 15 minute video of it
Quote:
Originally Posted by ClaraC
No, they can't force you to. This man was given the opportunity to not reboard the plane, apparently, after he departed to make a complaint.
BUT, that was the last flight out that night and he had to be at a meeting the next morning.
It wasn't only him. There were others that stood up that wanted it cleaned up right too because the plane stunk
Quote:
Originally Posted by MetroWord
Delta said it was a service animal.
I don't believe it. It was more like an emotional needs pet.
Quote:
Originally Posted by Basiliximab
Right. I remember reading that the meeting was the next morning. If possible, I would have injected caffeine into my veins, got a car and made the drive to the meeting. Or if really not possible (it was a 2 hr flight, so not sure how far the translates into drive-time. It does seem kind of far and not sure how late in the evening the flight was), I just would have missed the meeting and explained the situation. Entirely valid reason to miss that, as far as I'm concerned. If you're relying on a plane to get you somewhere at a certain time, sometimes they have problems with them and you're delayed.
Crazy. What on earth did the passenger do??? Haven't noticed any of these comments. The airline is entirely and overwhelmingly obviously at fault here. I don't think they have a leg to stand on, really. Hope they get what is long, long due coming to them with their incredibly horrible customer service standards over the years.
While he did board the main flight, he had a 2nd flight that he did not board because he was so disgusted. That 2nd plane cost him a 4 hour drive from what the article says
Quote:
Originally Posted by tamajane
It's what people will put up with. They seem to tolerate a lot of abuse for the privilege of flying. This would have been unthinkable in the past, as airline travel was a luxury. Even when it started getting more affordable, it was nice for a while.
I remember the first time squeezing into a tiny seat in a claustrophobic plane and wondering what was up. Now the planes and seats are even smaller and have dirty animals on them (both types). Of course this creates biohazards, and the airlines don't clean properly anymore since they don't care, so it's ridiculously gross to fly in a commercial plane at this point.
I'm pretty sure there's an article floating around the web on one company that swabbed the plane seats and published their findings; that seats are not cleaned often
Quote:
Originally Posted by CEN2RION
I would have gotten off the plane. Sitting on feces? C'mon that is a bonafide health hazard. I would have taken pictures of the shat, called the local papers and/or written a letter to the editor pics included.
Who wants to take the chance of getting cholera or something else?
He did take pics and a 15 minute video
Quote:
Originally Posted by randomparent
Yep. I would have documented the problem with photos and then gotten off the plane. And then I would have called Delta's Customer Care line. If that did not end satisfactorily, Edward Bastian, CEO of Delta Airlines, would have heard from me. There is absolutely no excuse for a flight crew to force a passenger to sit in another person's (or animal's) bodily waste. That's completely unacceptable.
I would have googled for Deltas numbers and made a call while speaking to that manager who didn't care
Maybe it's just me, but I'd rather be arrested (and have a case thrown out, not be charged with anything) than to sit in feces.
I know, right?! Can you believe people are arguing with us about this? They'd sit in **** just because someone orders them to and because they think they might be arrested for refusing.
Arrest me!
Beat me!
I'm not sitting in someone's ****!
I know, right?! Can you believe people are arguing with us about this? They'd sit in **** just because someone orders them to and because they think they might be arrested for refusing.
Arrest me!
Beat me!
I'm not sitting in someone's ****!
Just the way you phrased this had me laughing!
It will cost you extra though to get a beating . I've seen the new fees and they just increased the beating fees ..I'd choose the fluffy pillow beating
Most likely an "exploding" Baby.............PLEASE don't blame it on an psychological-comfort-animal.
Airlines should NOT be allowing "psychological-comfort-animals" on flights and if that's what this dog was, I hope all this causes this to ban them completely (they already ban pit bulls as ESA and *fake* service dogs on their flights). If someone is so mentally unstable that they can't fly without a dog, and they refuse to take appropriate medication, they can stay home or drive. This situation was disgusting and uncalled for. The owner of the dog should have been charged and forced to do the initial clean-up himself, then been financially responsible for a professional biohazard cleanup. Maybe next time he'd think twice about dragging his dog on a plane and sticking it in a seat!
Animals nor babies really belong on planes. Just a hard truth. We can't ask the animal or baby if their ears hurt, explain how to clear their tubes, but we can tell if they don't look quite right. They are also more prone to accidents.
In fact I'm sure there is all kinds of stuff on those seats and tray, you just can't see but they are not disinfected.
Anyone with experience driving babies around knows this to be true. Both of my kids have had "explosions" once or twice during drives as short as 20 minutes when they were babies. It happens in cars, it will happen in planes. And not everyone is going to be adequately prepared for it.
I don't have any issue with legitimate assistance animals, but I gotta wonder about comfort animals. If the dog was freaking out enough on a flight to empty its bowels on the seat, how much comfort could it possibly have been providing to the human passenger?
Sure, you could refuse. And the airlines could have police officers either escort you off the plane before takeoff, or escort you off the plane once it lands. If you're okay with the consequences of being arrested, then go ahead and refuse.
They wouldn't need officers to escort me off the plan3, I'd willingly leave the plane myself. The people you see getting arrested are those who refuse to get off the plane, there is no way I would be refusing to get off that ****ty flight.
Quote:
Originally Posted by bookspage
They wouldn't force you, but they can tell you to get off the plane then.
Why would you even need to be told go get off the plane? I would think most people would already be gone.
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