Car title name transfer

[Quietude]

Originally Posted by suzco

and for that post you deserve a gold metal.

I'll collect it when I petal down to the DMV.

Seriously, though...

1. If the info/start desk of long standing was too inefficient or staff-costly, having a full-time attendant who actually does less is not an improvement.

2. If self-start kiosks are used, some error rate will have to be tolerated.

3. If the error rate is above nil, it means the kiosks have the third-rate, committee-approved, vendor-indifference programming that's all too common. (See: nearly all store POS terminals, which have to be covered with post-it notes and taped on labels to reduce the failure rate.)

So 4... either fix the programming or go back to an info greeter.

[emm74]

Originally Posted by Quietude

I'll collect it when I petal down to the DMV.

Seriously, though...

1. If the info/start desk of long standing was too inefficient or staff-costly, having a full-time attendant who actually does less is not an improvement.

2. If self-start kiosks are used, some error rate will have to be tolerated.

3. If the error rate is above nil, it means the kiosks have the third-rate, committee-approved, vendor-indifference programming that's all too common. (See: nearly all store POS terminals, which have to be covered with post-it notes and taped on labels to reduce the failure rate.)

So 4... either fix the programming or go back to an info greeter.

It's not the programming, it's the people. There are different queues for different DMV functions, but the majority of customers can't figure out which queue they should be in. I happened to be at DMV facility when they were first putting these in and heard some of the discussion and questions and people were clueless, and since most people go so infrequently, even if they get told what to do, they won't remember it for the next time.

My guess is that someone with zero experience decided the kiosks were a great idea and never bothered to ask the people who worked there what would be best, or they would have been told that they needed to have a person at the desk to ask the right questions and assign each person to the correct queue. So they've just done an end run around the technology that made their lives more difficult instead of easier.

[Cfella]

all you have to do is sign over the title to her, and create a bill of sale for the car. Then your daughter needs to get insurance on the car in her name. Go to the DMV with the Title now in her name, the bill of sale, and insurance....then you will get plates.

[Quietude]

Originally Posted by emm74

It's not the programming, it's the people.

Nope.

If a person can sit at a greeter's desk and direct people to the right queue and give them a wait ticket, a kiosk can do it. Probably better... and it is all in the programming. We put up with far, far too many badly-designed, un-intuitive and broken interfaces on direction kiosks, ATMs, POS terminals and the like, and oddly, no one ever think's it's the machine's fault... the programmer or installer/setup guy's fault. No, they're just clumsy or stupid, or "it's the computer's fault." You know, the one up in heaven that runs everything badly.

Nope, the installer bungled it.

No debit terminal on earth should fault if you put your card in too early, or should need a post-it explaining what to do or not to do, or need intervention from the clerk to work. Those common problems are 100% because the installer did not take the time to configure the terminal to work with the merchant's register etc., and was too stupid or short-sighted to actually write and order sensible help and action screens.

And from my one brief encounter with the DMV kiosks, with their very expensive custom programming, they have a long way to go - in programming - to be what they should.

Keep that in mind the next time you try to pay for something and the clerk has to frantically wave, "oh, no, don't put your card in yet" or the screen gives you three completely incomprehensible payment choices, or a taped-on notice tells you to push the green button first.

Programming.