This is more or less what I deal with for a living. Although more with landscape trees, fruit trees in winter.
A pollinator can be handy, but there are several factors that can be out of your hands. Can some flowers get damaged some years from cold temps? Could a powerful wind storm or rain shower wash or take away a lot of pollen? Smaller population of insects on certain years?
The one thing you have in your control, is moderate routine pruning every year between late October to about the end of February. Pruning "hard" generally seems to trigger more problems than just doing it moderately, and renovating over a period of years.
The big difference with a professional, is not neccessarily knowing what to remove by pruning. Its often knowing what not to remove. But homeowners can learn this, and the best chance to succeed is by going at it easy.
Never hurts to thin 5% out in the summer, usually.