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We have Charter and are not too thrilled with it. Prices keep going up. The internet has been sluggish lately and I refuse to get a bundle package because I like having a LAN line.
One thing that is holding us back from Uverse is that their pricing for cable is for only one television. If you have multiple TVs in your home (guest room, den) it will cost you extra per TV unlike regular cable. This may negate any savings, depending on what you get.
We have Charter and are not too thrilled with it. Prices keep going up. The internet has been sluggish lately and I refuse to get a bundle package because I like having a LAN line.
One thing that is holding us back from Uverse is that their pricing for cable is for only one television. If you have multiple TVs in your home (guest room, den) it will cost you extra per TV unlike regular cable. This may negate any savings, depending on what you get.
I have Uverse and the best thing about it is "it ain't Charter"."
We have Directv for TV, and wouldn't have anything else as far as TV goes. But, we do have Charter for internet because it was our only choice. DSL and U-verse weren't available in our neighborhood. I don't have any complaints about their internet service. It's reliable, and super fast- actually Charter just increased our speed recently for no additional charge. Our internet service has gone out briefly during a storm here and there, but it always comes back on without us having to call Charter or anything. I wish the service was a little cheaper, but that's probably my only complaint.
They've actually pulled a very dirty trick on me recently. They're blocking wireless routers. My wireless router suddenly quit working recently. A computer plugged directly into the cable modem works fine. Either of my wireless routers plugged in and it won't assign an IP address. It's not an issue of resetting the modem when swapping devices either.
It's actually a pretty brilliant tactic, as the help desk can say they don't provide support for third party routers, to plug your computer in directly and test the connection. Oh, that works? Must be your router. Would you like to rent one from us for $10 a month plus an installation fee?
They're doing it via the MAC addresses of the routers. I cloned a PC MAC address onto my router and everything magically worked again. Tested it a few times to verify. It's one of the most dishonest things I've encountered from a company. If there were any decent alternatives I'd have dropped them over it.
I've had Charter (phone, internet, cable) for years and have always been thrilled with their service. I never understand all of the negativity directed toward them and their employees.
I wouldn't say their customer service is better but they're sure willing to negotiate on pricing a lot more now. I had U-Verse for 6-8 months and went back to Charter for 2 reasons:
MUCH faster internet - was paying $45/mo for 12 meg internet with AT&T uverse, with charter I'm paying $45/mo for 18 meg but I'm actually getting 28 meg
Cheaper pricing. My total bill per month on my current promotion is $103/mo with basic digital cable (1 box), 18 meg internet, plus taxes and everything else. Whenever my promotion ends I just call Charter back up and they put me right back on it. U-Verse I was paying ~$140 or so per month for basically the same channels - of course I had the total home DVR but I don't care about that and it's certainly not worth $37/mo.
They're doing it via the MAC addresses of the routers. I cloned a PC MAC address onto my router and everything magically worked again. Tested it a few times to verify.
If you're quite sure of the testing - that as you state, the router cannot connect even after resetting the modem, this sort of blocking would greatly interest the community at DSLReports.com , and probably even the tech press, particularly if there are no terms of service to prohibit your own routers. There were a few weak attempts by ISPs back in the 90's to limit use of routers in order to upsell the subscription service, but this mostly faded out.
But this one says that the upstream may also lock-in the MAC address for a period of time, and the modem would need to be offline overnight to clear it: Re: [HSI] SB6120 to router stopped working - Charter Internet/TV | DSLReports Forums , possibly not as much sleazy as something not working properly, else how could a technician come out and replace equipment?
I have had the same router issue in the past. I used to use an old Linksys router. I had to set it to a PC MAC address in order to obtain an IP address. I have a Buffalo router and I don't have to change the IP address. However, I'm pretty sure Charter is blocking certain MAC addresses.
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