I have a warranty for my Washer but the repair company isn't doing anything (dishwasher, Home Depot)
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I paid over $200 for a 5yr warranty at Home Depot for my washer. So Home Depot outsourced a repair company to do the service. I call the company up and they confirm days for me to be home so they can do the repairs. They have me waiting all day and they don't show up. No one calls or anything. I'm the one calling them and asking what gives. They reschedule for another day and they do the same thing again. When I call they and ask for who I'm talking to, they have a problem giving me a name. I ask for a supervisor and they say the supervisor is gone for the day. They have serious communication issues. They don't like answering texts, emails, or calls. What can I do with a repair company like this?
This is the problem with paying extra for extended warranties. They will do anything and everything to avoid doing repairs. If they ever actually show up, you can bet there will be excuses about why the service isn't covered. You're much better off doing a self-diagnosis, buying the parts online, and fixing it yourself.
What's wrong with it? Search for the brand and the problem. You won't be the first one to have this problem. Places like appliancepartspros.com and repairclinic.com can help you diagnose and repair.
I paid over $200 for a 5yr warranty at Home Depot for my washer. So Home Depot outsourced a repair company to do the service. I call the company up and they confirm days for me to be home so they can do the repairs. They have me waiting all day and they don't show up. No one calls or anything. I'm the one calling them and asking what gives. They reschedule for another day and they do the same thing again. When I call they and ask for who I'm talking to, they have a problem giving me a name. I ask for a supervisor and they say the supervisor is gone for the day. They have serious communication issues. They don't like answering texts, emails, or calls. What can I do with a repair company like this?
Not much...poor service seems to be more the norm than not nowadays.
It's a shame, especially when you've purchased a warranty.
I'd contact Home Depot, and let THEM know the repair company they've hired is corrupt, and that you want something done, or you'll let everyone know what kind of people Home Depot has working for them.
Part of the issue is how long can you hold out without a washer? You can call HD, BBB, your state's consumer division, your local TV station's consumer reporter. On their website, do they have any professional affiliations that you can contact? In my state, VA, they are not required to be licensed, but that might be different elsewhere. Alas, it all takes time.
Agree with one of the other posters here and call/email Home Depot HQ. In addition, I would call the store that you made the purchase to complain to their store manager and see if they can do anything. Last thing is depending on how old the purchase is, your credit card (if you paid with one) will sometimes offer an extra year on top of the manufacturer's warranty. I know with my AmEx, I had an issue with a dishwasher in one of my rentals that I purchased at HD that was out of the manufacturer's warranty. AmEx didn't fix the dishwasher, but credited back the amount I originally paid for the dishwasher so I can get it fixed. You may want to check into this option if within the CC warranty.
My 1935 Maytag wringer washer still works fine, just used it yesterday. They dont make them like they used to. Its basically just an electric motor and a mechanical gear box. Check level gear oil in the gear box once in a while, nothing to go wrong. You do need to check oil level as seals get leaky as they age and even slow loss can cause you to run gearbox dry if not paying attention. Generic motor, one on there now is salvaged free off an old pump. But even brand new 1725 rpm universal 1/4hp motor like $100. No plastics, all metal. Even all metal dolly. The later ones had bakelite/plastic dolly and those tended to strip out. No replacement parts anymore of course so be interesting to fix one of those.
Todays washers lot plastics and controlled with a circuit board, digital displays, etc. Made with ten year life expectancy. And prices go ever higher. Good luck.
Third party warranties by way are not worth paper they are written on. Just as well light your cigar with $100 bill as buy one of those.
My 1935 Maytag wringer washer still works fine, just used it yesterday. They dont make them like they used to. Its basically just an electric motor and a mechanical gear box. Check level gear oil in the gear box once in a while, nothing to go wrong. You do need to check oil level as seals get leaky as they age and even slow loss can cause you to run gearbox dry if not paying attention. Generic motor, one on there now is salvaged free off an old pump. But even brand new 1725 rpm universal 1/4hp motor like $100. No plastics, all metal. Even all metal dolly. The later ones had bakelite/plastic dolly and those tended to strip out. No replacement parts anymore of course so be interesting to fix one of those.
Todays washers lot plastics and controlled with a circuit board, digital displays, etc. Made with ten year life expectancy. And prices go ever higher. Good luck.
Third party warranties by way are not worth paper they are written on. Just as well light your cigar with $100 bill as buy one of those.
I'll have to disagree with you on your last statement. I have Geek Squad Protection Plans to cover both my upstairs single stacked washer/dryer unit and the separate washer and dryer in my basement that I only use for really large loads or comforters and other bulky things. They have been very good about fixing the upstairs unit and have replaced the motherboard and other parts several times. Technically I'm entitled to a whole new unit at this point (3 repairs after a one year period) but there are very few replacement units available in my area. As long as this one continues to function, I'm happy with Geek Squad. They also take excellent precautions when making a house call, which is important to me as an elderly, at-risk person.
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