Warranty doesn't cover repair due to "repair history" (insurance, vehicle)
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I have a car that is still under factory warranty. I hit a pothole that damaged two passenger side wheels, so I had them replaced at the dealership. About a month later, a wheel bearing fails on a driver's side wheel and they want to charge me to replace it. I asked if it would be covered under warranty, to which they said no. They claim the manufactured denied warranty coverage due to my recent "repair history" (the wheels I just had replaced). I told him that the failing wheel bearing is on a wheel that didn't even get damaged, and the guy basically shrugged his shoulders and said that's the way it is.
Is that even a legitimate excuse to deny a warranty-coverd repair?
How many miles on the car and what is the age. If you hit a pot hole hard enough to damage both wheels then yes you may have also did some unknown damage to the other side but they should have checked that when they repaired the bad side. A good repair place would have checked both side to make sure, that is why you never take a car to a dealership for those type of repairs.
I don’t understand why the dealer even covered the initial damage as it was a road hazard not a warranty breakdown. I would of told you it’s a insurance claim not a warranty claim.
The other wheel bearing issue should be covered under warranty as that is a legitimate warranty claim. I have yet to see a hit hard enough to damage the wheel bearing on the opposite side of a vehicle
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I would call the manufacturer's nearest zone/region office and ask to speak to someone in customer service. I know every manufacturer may be different but I've worked for a few and the ones I know of may have had their dealers enter required service info in the vehicle file but customer paid damage repairs would not have been.
It sounds like the OP paid to have the wheels replaced at the dealership and now the warranty is being denied because of it.
This. I paid to replace the wheels myself.
I’m not so much concerned with this particular wheel bearing repair, but if I have a major engine or transmission failure in a couple of years, are they going to resurrect this excuse again?
And to the person who asked, the car is a little over a year old with 12k miles.
I’m not so much concerned with this particular wheel bearing repair, but if I have a major engine or transmission failure in a couple of years, are they going to resurrect this excuse again?
And to the person who asked, the car is a little over a year old with 12k miles.
Sorry I misunderstood. I dont see how a wheel bearing failing on a section of the car would have anything to do with impacts from a pothole.
I would call and speak to the service manager. There is no reason for the claim to be denied because you hit a pothole. Call the general manager also. Ask for the contact information for the regional manager.
Sorry I misunderstood. I dont see how a wheel bearing failing on a section of the car would have anything to do with impacts from a pothole.
I would call and speak to the service manager. There is no reason for the claim to be denied because you hit a pothole. Call the general manager also. Ask for the contact information for the regional manager.
Yes. Raise your issue higher up in the food chain.
I have a car that is still under factory warranty. I hit a pothole that damaged two passenger side wheels, so I had them replaced at the dealership. About a month later, a wheel bearing fails on a driver's side wheel and they want to charge me to replace it. I asked if it would be covered under warranty, to which they said no. They claim the manufactured denied warranty coverage due to my recent "repair history" (the wheels I just had replaced). I told him that the failing wheel bearing is on a wheel that didn't even get damaged, and the guy basically shrugged his shoulders and said that's the way it is.
Is that even a legitimate excuse to deny a warranty-coverd repair?
I don't know. What does your warranty say? Did you ever read it?
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