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Old 04-16-2020, 04:21 PM
 
Location: Redwood City, CA
15,252 posts, read 12,967,886 times
Reputation: 54051

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There are a number of these doors in my house. Up until now they have all worked flawlessly. There's a slider on one side of the shade panel that raises and lowers the shade.

I used the slider on one to lower the shade. Now it won't go back up. I noticed the left side of the shade panel had popped out somewhat. Is this why I can't get the shade back up?

Thanks for any help.
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Old 04-16-2020, 06:01 PM
 
5,114 posts, read 6,095,402 times
Reputation: 7184
I would call Pella customer support and see what they say. There may be a simple fix
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Old 04-16-2020, 06:21 PM
 
Location: Johns Creek, GA
17,475 posts, read 66,064,806 times
Reputation: 23626
Is this a possibility-

https://bnt-com-prod-2019.azurewebsi...9.pdf?ext=.pdf
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Old 04-17-2020, 07:51 AM
 
Location: Huntsville Area
1,948 posts, read 1,518,235 times
Reputation: 2998
Can you not remove one of the glass panes (on the inside) and get to the shades, etc.?

I have all Pella windows in my lake house, and I can remove one of the panes to get inside if I want to clean the glass, etc.

I've found that older Pella window locks are no longer available when they break. I had to use metal plates to screw the windows shut for security purposes. They're very easy to break into.
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