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I have a warranty with coolray and when got done talking to the lady about my warranty, there was a automated voice that said "recording off" and then she immediately asked me for my card number. I gave her the number and then she asked my for the CVV on the back of the card. At this point I hung up on her. She then immediately called back three times and never even left a voicemail.
Is this normal for a rep to ask for your CVV? I thought they asked you for the expiration date.....
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
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Yes, when you pay for a product or service online it's normal to be asked for the CVV, and it's for your protection. Since you are not there in person with the card to hand them or insert/tap, they are verifying that you have the card. Without that CVV someone that had hacked your account number could buy whatever they wanted.
Asking for a CVV code is routine. As for the automated voice, many vendors have their phone systems set up to record their customer conversations automatically so they have some record of what was discussed. Once a conversation becomes a transaction to the point of exchanging CC information, they'll disable their auto recorder. That's what the voice message was informing you about. It is intended to keep your banking information secure...no unauthorized person will be able to pull up your information later. Hanging up on someone who was trying to help you was rude OP. Ironically, because you didn't pick up any of her followup calls she might end up thinking YOU were attempting to scam them, not the other way around!
Last edited by Parnassia; 04-21-2023 at 04:20 PM..
Asking for a CVV code is routine. As for the automated voice, many vendors have their phone systems set up to record their customer conversations automatically so they have some record of what was discussed. Once a conversation becomes a transaction to the point of exchanging CC information, they'll disable their auto recorder. That's what the voice message was informing you about. It is intended to keep your banking information secure...no unauthorized person will be able to pull up your information later. Hanging up on someone who was trying to help you was rude OP. Ironically, because you didn't pick up any of her follow up calls she might end up thinking YOU were attempting to scam them, not the other way around!
Of course they need the CVV to run the card. Haven't you ever used a credit card online or on the phone?
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