Center Point Energy and Homeserve (insurance, water heater, cost)

[mojo101]

Thru CNG,I signed up for Homeserve insurance for my water heater,after 16 years,it conked out so HOMESERVE gave me a new replacement and I cancelled my policy.
Last week Its pilot light died and I have to call a plumber ,first I called CNG and the guy failed to lite the pilot light so he said call a plumber.
The plumber is familiar with this company and told me they gave me a model which was discontinued the same year 2020 .nd he replaced the thermocouple and the control box,$375
I dont know the reason why the model was discontinued,but if the last heater lasted 16 years,why is this new one failed in 1 1/2 years?
He said they dont make things like the old days??
Just you know.

[oceangaia]

You got lucky with the one that lasted 16 years. Few are rated for that long. You got unlucky with the one that lasted less than 2 years. Failures are not consistent. One might fail in a year and one might fail in 20 years. I agree that many things are made with shorter life expectancies but also remember that a home warranty is going to repair or replace as cheaply as possible. Their focus is on immediate cost not long term value.

[mojo101]

well said.