Need to PROVE trouble to Cox (DVD, modem, monitor, email)
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Is there a device I can buy to prove trouble to Cox? Something I can plug in between my router and ISP? Like right where the cable comes out of the wall? Would like something that keeps trouble logs if possible. Something that monitors what I am getting from my provider?
I have been having intermittent trouble for a couple months now. Sometimes it crashes completely but most of the time it just gets deadly slow. Maybe because of re-transmission of error-ed data? I am supposed to have 300 m speed and months ago I would routinely speed test higher. Now I never get what I am paying for. And my test results frequently include jitter. Something I never used to see. My modem/router is Arris 302.1 and is less than a year old.
Sometimes it comes right back when I reboot the router. Sometimes it just stays slow. Sometimes it is just down hard. On bad days I may have to reboot 8 or 10 times a day. I am using a wired LAN and the only thing in my house that uses WIFI is the TV.
What can I buy that will do this? Cox wants to charge me $100 every time they come out and since the trouble is intermittent, you can just bet it will be working fine when they show up. Thanks!!!
If you have another option for a provider, I would prove it to COX by calling them and saying I have proof, cause the new provider is working great so CANCEL my subscription and shove it where the sun will not shine.
However, there is a program Internet Connectivity Monitor 1.4 that will run in the back ground and monitor your connection to the internet and will also download and save to a .CSV file. It monitors through your email address.
I used the free version of Net Uptime Monitor to demonstrate the slowness and occasional disappearance of the internet to Comcast. It will produce a printable table of outages and slowness.
If you have another option for a provider, I would prove it to COX by calling them and saying I have proof, cause the new provider is working great so CANCEL my subscription and shove it where the sun will not shine.
That is a big IF. Many of us live in areas with only one high speed internet provider. In other cases the secondary provider exists mainly for those people outside the primary providers service area (down roads with not enough residents to make it worthwile for the cable company to provide service) and pay a premium price for service.
I just have to tell you a funny story, and -- like the Xfinity rep who didn't believe me, you won't either.
This was now about 15 years ago. I love movies, and all of sudden a weird thing started happening -- for a couple of months -- on all of my premium cable channels. If it was Universal film, as soon as the Universal logo sequence (you know, the dramatic music and the words UNIVERSAL wrapping around the world) would finish, the sound would shut off for the rest of the film, after which the sound would resume for the next program. On every premium cable channel, and only for the relatively modern Universal films. I know. It sounds crazy.
I still had a DVD recorder at that time, and I actually recorded it happening several times for when the cable guy would eventually come to the house. He was bewildered. Even seeing it on a DVD recording, he didn't believe it. He left, totally puzzled. Not denying it happened, since I had the DVD evidence. But still saying, "That's impossible". About an hour after he left, he came back and said that he got to thinking that he could at least give me a new cable box, and who knows, maybe that will make a difference. And it did. It never happened again.
I know it makes no sense. I was just glad to have my proof on the DVD recorded films.
I just have to tell you a funny story, and -- like the Xfinity rep who didn't believe me, you won't either.
This was now about 15 years ago. I love movies, and all of sudden a weird thing started happening -- for a couple of months -- on all of my premium cable channels. If it was Universal film, as soon as the Universal logo sequence (you know, the dramatic music and the words UNIVERSAL wrapping around the world) would finish, the sound would shut off for the rest of the film, after which the sound would resume for the next program. On every premium cable channel, and only for the relatively modern Universal films. I know. It sounds crazy.
I still had a DVD recorder at that time, and I actually recorded it happening several times for when the cable guy would eventually come to the house. He was bewildered. Even seeing it on a DVD recording, he didn't believe it. He left, totally puzzled. Not denying it happened, since I had the DVD evidence. But still saying, "That's impossible". About an hour after he left, he came back and said that he got to thinking that he could at least give me a new cable box, and who knows, maybe that will make a difference. And it did. It never happened again.
I know it makes no sense. I was just glad to have my proof on the DVD recorded films.
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